At White Plains Hospital, you have an opportunity to work side-by-side with some of the most talented people in the world.

We have been widely recognized for our exceptional culture, world-class physicians, Magnet-designated nurses and passionate employees who make a real difference in our community. With tremendous growth opportunities, great benefits, and flexible work schedules, it is no wonder why we are consistently recognized as a Great Place to Work.

Position Summary

The Emergency Room (ER) Registrar is responsible for greeting and receipting all patients presenting to the emergency department in an ethical and efficient manner. In this role, you’ll obtain demographics and insurance information from patients seeking treatment as well as understand and adheres to all EMTALA and HIPAA policies while insuring information obtained will support billable/collectable accounts. Will interact in a professional and customer-focused manner with patients, families and visitors being the calm and reassuring presence patients need as they navigate their hospital experience.

Essential Functions and Responsibilities Includes the Following:

1. Understands and adheres to the WPH Performance Standards, Policies and Behaviors.

2. Receipts & greets all patients arriving to the main ER or the ambulance entrance.

3. Provides identification bracelet to all patients upon arrival, entry in EMR and verification of two patient identifiers.

4. Registers all patients requiring Emergency Services promptly and efficiently.

5. Responsible for quality assurance – reviews registration information/data for accuracy and corrects delinquent data.

6. Integrate the use of Health Information System (HIS) for recording and completing all necessary patient demographics, insurance eligibility, copays, and correcting registration errors at the time of registration.

7. Scan insurance cards and legal patient identifications

8. Scans face sheets sent in with patients arriving from other healthcare facilities.

9. Obtains and witnesses all signed consents related to the registration for treatment and billing purposes.

10. Provide each patient with all mandatory documents (i.e., Notice of Privacy Practices, Patient Bill of Rights)

11. Responsible for collection of all patient responsibility/co-pays promptly after medical services.

12. Deposit daily co-pay collections into safe with all required receipts, reconciliation sheets and reports in a sealed envelope with your signature on the envelope.

13. Follow Observation protocol when patient assigned from the ER.

14. Responsible for using the language interpreter for patient preferred language is other than English

15. Responsible for Press Ganey patient satisfaction.

16. Complete work queues during downtime to assist Patient Accounts with accurate and timely billing.

17. Must handle answering telephones promptly, efficiently, and professionally.

18. Escorts visitors and patients to appropriate areas; provides information to assist patients and/or visitors.

19. Maintain a safe, clean, and functional workstation/environment.

20. Performs all other related duties as assigned.

Education & Experience Requirements

Minimum Education: High School Diploma or GED required.

Minimum Experience:

ï‚· Ability to type at least 45 words per minute.

ï‚· Previous hospital experience preferred.

ï‚· Previous registration experience in a medical setting (physician office, hospital) strongly preferred.

ï‚· Knowledgeable in medical health insurances.

ï‚· Knowledge of medical terminology.

ï‚· Familiarity with electronic medical record systems, EPIC preferred.

ï‚· Must be detail oriented, able to problem solve, multi-task and perform various registration duties on demand. Includes willingness to cover all areas as needed.

ï‚· Bilingual helpful but not required.

ï‚· Effective 12/1/2022 the HBI (Healthcare Business Insights) one time certification course is required and must be completed during the onboarding period and prior to start date.

Core Competencies

ï‚· Ability to work cohesively within our team, clinical staff, and

environmental staff.

ï‚· Must have excellent communication and customer service skills.

ï‚· Must be able to speak, write, understand, and communicate the

English language.

ï‚· Effectively communicate with internal and external customers.

ï‚· Integrity to handle the confidential aspects of work.

ï‚· Ability to deviate from assigned task without notice to meet the needs of thedepartment.

ï‚· Maintains composure under stress

Physical/Mental Demands/Requirements & Work Environment

ï‚· May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

ï‚· Must be able to remain at the ED designated reception area for 100% of a 7.50-hour shift

ï‚· Must be able to constantly move within the area you are designated 100% of the time – Pediatric Care (PC) Acute Care (AC) or EMS/Reception/AC Runway (ERA), Surge Area

ï‚· Must traverse between, three-tiered Emergency Department when designated as the Float Registrar 100% of the time.

ï‚· Must be able to express one-self clearly and concisely when utilizing the translation phones for any and all languages other than English.

ï‚· Must be able to converse with admitting department via telephone when observation placements are assigned for ED patients

ï‚· Must be able to assess and greet patients arriving at the main ED entrance or arrival by EMS back entrance

ï‚· Must be able to maneuver a workstation on wheels (WOW) -- throughout patients’ rooms within the designated registration area assigned to you

ï‚· Consistently scan insurance cards, patient identification, and/or demographic sheets when made available at the time of registration into the HIS

Primary Population Served

Check appropriate box(s) below:

☐Neonatal (birth – 28 days) ☐Patients with exceptional communication needs

☐Infant (29 days – less than 1 year) ☐Patients with developmental delays

☐Pediatric (1 – 12 years) ☐Patients at end of life

☐Adolescent (13 – 17 years) ☐Patients under isolation precautions

☐Adult (18 – 64 years) ☐Patients with cultural needs

☐Geriatric (> 65 years) ☒All populations

☐Bariatric Patients with weight related comorbidities

☐ Non-patient care population

The responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital