Position Summary: The ED EST is responsible for providing and supporting patient care and an exceptional patient experience in the ED.  The ED EST is also responsible for supporting efficient throughput of both discharged and admitted ED patients. Education, License & Cert: 

High school graduate/GED or equivalent

BLS required

Experience: 

Previous customer/patient relations experience preferred

Minimum 2 years of experience as a Patient Care Technician/CNA preferred

EMT/EMT-P preferred

EKG certification preferred

Phlebotomy certification preferred

Essential Functions: 

Stocks and organizes ED supplies and equipment including dietary supplies

Transports patients into and out of the ED including assisting patients from private vehicles, moving patients via wheelchair, stretcher, or hospital bed

Measures and documents vital signs accurately and timely

Present in the ED waiting area providing support and information to patients and families awaiting care or test results

Keeps Nurse First or Charge Nurse aware of patient or family changes or increased anxieties.  Alerts RN to any patients expressing the desire or demonstrating behaviors concerning for leaving without being seen.

May perform phlebotomy as ordered by the provider or per Nursing Protocol orders

Performs circulating role during trauma activations

Performs POCT (and daily QI) and documents results; follows procedure for reporting critical results

Performs EKGs as ordered by the provider or per Nursing protocol orders

Responds to call bells

Assists patients as needed (e.g., ambulation, bed pans, comfort measures)

Performs hourly rounding in conjunction with the ED RN; documents same in the EHR

Performs 1:1 suicide watch as requested

Performs the sitter role as requested

Identifies needed repairs to equipment or department and submits work orders for same

Maintains pre-hospital equipment in an organized clean manner and communicates with pre-hospital providers

Participates in ED staff meetings and ED Shared Governance

Other Duties: 

Performs clerical tasks and duties as assigned

Other duties to support departmental operations as assigned