BluePearl Pet Hospital in **Phoenix, AZ** is seeking a full-time **ER Service Head** who will work side by side with our ER clinicians, specialists, and leadership team. The annual salary range for this position is $96,900 to $190,000. Additionally, you may be eligible to earn certain production as determined in accordance with company policy. This position is also eligible for an annual stipend of $15,000 and additionally may be eligible for a sign-on bonus and relocation assistance. BluePearl also offers additional ancillary benefits, including, but not limited to, shift differentials and weekend differentials. These ancillary benefits may fluctuate by region and/or hospital. Please discuss specific ancillary benefits with your interviewer. The ideal candidate will have a DVM from accredited university and will have successfully completed an internship and have at least three years of ER experience. Previous leadership experience preferred. **As an ER Service Head, you will:** + Manage the schedule for all ER Clinicians, including PTO requests, depending on location. + Facilitate regular ER Clinician meetings and participate in hospital leadership meetings. + **Mentor ER Clinicians and new ER/ICU support staff** . Oversee ER Clinician case management and providing guidance as needed on case management decisions. + Integrate the emergency and specialty services to successfully manage all hospitalized cases. The ER Service Head will act as the sounding board between ER Clinicians and Specialty Clinicians and discuss any concerns with the Medical Director as they arise. + Assist in implementation and monitoring of patient safety reporting as it pertains to the emergency department. + **Actively contribute to recruiting new Emergency Clinicians** . Ensure new hires have been assigned a mentor to support retention and engagement. + Assist in customer service issues as needed and help management to follow up to resolve issues as appropriate. + **Partner with hospital leadership to identify opportunities** and implement new initiatives for improvement of ER patient care, medical protocols, and client service levels. + Stay abreast of hospital environment and issues of concern, working collaboratively with the Medical Director and work in collaboration with P&O and hospital leadership regarding all ER/ICU personnel issues. Assist with performance reviews. + Assist management team with client and pDVM concerns when necessary. + Work with management team to oversee capital purchases for ICU/ER department. We are truly in this together. We work to provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge, and talents. The BluePearl Phoenix hospital is well-equipped with surgical suites, Hallowell ventilators, digital radiography, in-house laboratory including NOVA blood gas analyzers, ultrasound, endoscopy, and continuous blood pressure monitoring. In addition to 24/7 ER services, the Phoenix hospital also has specialty services in Internal Medicine. The BluePearl Phoenix area hospitals have availability and access to numerous other specialists including dentistry, neurologists, exotic specialists, surgeons, and pathologists. **Perks to Living in Phoenix Area:** + For sports fanatics, you will have plenty of Arizona teams to root for including Phoenix Suns, Arizona Cardinals, Arizona State Sun Devils, Arizona Diamondbacks, and the Arizona Coyotes. + NASCAR events + Enjoy year-round golf and attend nearby PGA and LPGA events throughout the year. + Cool off at any of the local water parks or lakes. + Camelback Mountain, Piestewa Peak, and South Mountain are all nearby for energetic hiking enthusiasts. + Afraid you will miss the pretty snow? Flagstaff is only 2 hours away from Phoenix and boasts skiing and snowboarding activities at Humphreys Peak. + Family fun options. Enjoy a picnic at Fountain Hills Park or a movie at a drive-in theatre in Glendale. + We are not too far away from Las Vegas (4-hour drive), Disneyland & Los Angeles (5 hour drive), San Diego (5.5 hour drive) and Rocky Point, Mexico (4 hour drive). **Why choose BluePearl?** In order to transform and lead the industry through innovative quality medicine and care, we emphasize the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals. Because we encourage Associate growth, you will be surrounded by a group of dedicated, experienced team members. All Associates are leveled by their skillset in our unique leveling program. We also focus on developing our Associates into leaders through talent development programs and leadership workshops. We value your health and well-being as an Associate by providing you with the following benefits: + Comprehensive benefits package including medical, dental, vision, paid time off, parental leave, and floating holiday plans, 401(k) and life insurance options. + Company-paid Short-Term and Long-Term Disability + Flexible work schedules. + A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment. In addition, access to 12 mental health care sessions annually at no charge to you, and other well-being resources through Lyra, an online mental health support platform. + Annual company store allowance. + Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food. The future is yours to create. We have a wide array of opportunities and growth paths within the organization and within Mars Vet Health. Step up, stand out, get involved, and put your mark on our amazing profession! BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual orientation or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace. **Why BluePearl? Because it is an exceptional place to work!**