Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.).
Complete Description:  Candidate will be a member of the Workstation Support Team located in Central Office/Harrisburg. Candidate will provide workstation, laptop, and Mac support; including deployment, configuration, and troubleshooting. This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC’s that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.
Essential Responsibilities• Monitor incident queues for issues and take ownership and assist customers as required.• Keep all support tickets up to date and well documented.• As required, provided documentation on issue resolution for other teams.• Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Minimum Qualifications/Requirements• Minimum 3 years of experience deploying PC’s and providing support to end users in a large enterprise environment (1,000 PC’s +).

Desired Characteristics• Able to communicate in a clear manner.• Change oriented –  improve processes and confront difficult circumstances in creative ways.• Demonstrated customer focus; building strong customer relationships.• Effectively evaluate information to make correct decisions.• Strong problem solving skills, able to narrow scope of problems, eliminate irrelevant information.• Strong team player – collaborate with others, be open to other ways of doing things.• Interested in emerging technologies demonstrated through training and attending technical events.

SkillRequired / DesiredAmountof ExperienceDevelop, test, maintain PC images.Required3YearsExperience supporting PC’s in a large domain environment.Required3YearsInstall and configure PC hardware and peripherals.Required3YearsRepair PC’s by replacing hard drives, motherboards, memory, etc.Required3YearsExperience with security, disk encryption, and anti-virus products on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.Required3YearsKnowledge of Active Directory and experience troubleshooting GPO’s and name resolution.Required3YearsExperience with managing profiles and certificates on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.Required3YearsExperience supporting Microsoft Windows PC’s, laptops, and Apple OSx MAC’s using remote tools (SCCM remote, RDP, ARD).Required3YearsApplication Support for MS Office 365 on Microsoft Windows PC’s, laptops, and Apple OSx MAC’s.Required3YearsExperience integrating Macintosh systems into an Active Directory Domain environment.Required3YearsScripting with VBS and PowerShell.Highly desired  Configuration Management Console queries and reporting.Highly desired  SCCM OSD Task Sequences, thorough understanding of their implementation and how to create and optimize.Highly desired  Experience using the Microsoft Desktop Optimization Pack (MDOP) technologies and Microsoft Deployment Tool Kit (MDT).Highly desired  Microsoft CertificationHighly desired