As a Lost and Found Agent, you will be responsible for coordinating and managing customer baggage check-in, as well as handling misplaced or lost baggage claims. You will provide reports to carriers and assist customers with any travel-related inquiries. This position requires physical tasks such as heavy lifting, pushing, pulling, bending, stretching, and frequent kneeling, while adhering to all safety standards and procedures.

You will ensure that all work is performed safely and in accordance with established protocols, providing excellent service to passengers throughout the process.

Position Highlights:

Customer Service Focus: Assist passengers with baggage claims and travel-related issues, ensuring their needs are met with care and efficiency.
Multicultural Advantage: Arabic-speaking employees will receive an additional $1.00 per hour, recognizing your language skills in a diverse, global work environment. Bilingual: Arabic speaker will receive an additional $1.00/hr premium

Main accountabilities include:

Ability to read IATA tickets to determine flight departure times and connecting carriers Screens all interline passengers prior to placing bags on the interline return belts Ensures baggage tagging is correct Direct and assist passengers with mis-checked or short checked bags Handles misplaced/lost baggage claims and provides reports to Carriers Evaluates the customer’s need concerning airline locations Able to meet the Station’s attendance standards Performs other duties as assigned

Safety, Security and Compliance

All employees have a responsibility and duty whilst at work to:

Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures Fully understand the company health and safety policy Attend training courses as may be arranged by the Company

Qualifications and Experience

Must be at least 18 years of age Must pass pre-employment drug screen Ability to proficiently read, write and speak English Must be comfortable lifting 70lbs. Must be able to stand for long periods of time at the ticket counter and Arrivals areas Must pass FBI background check and obtain US Customs seal Must be available and flexible to work variable shifts including weekends and holidays Prior Customer Service Experience Strongly Preferred Intermediate Computer Skills Required Must possess a valid driver’s license Reliability, our customer, and your fellow employees rely on you

Benefits 

Advancement Opportunities  Health Plans through Maritain Health that offer a variety of coverage Dental Plans through Delta Dental Vision Insurance Plan through Met Life Vision Paid Vacation / Sick (fulltime employees) Critical Illness Coverage Plan Hospital Indemnity Coverage Plan Voluntary Life and AD&D Insurance 401K Savings Plan Employee Assistance Program Prepaid Legal Coverage Plan Identity Theft Protection Plan Pet Discount Coverage and Pet Insurance Plan