Main missions will be: + **Employee Queries** + Manage and promote the use of articles available in OneSupport as Self Service. + Monitor and answer tickets on global related topics (Workday, Performance, Reporting…), ensure good customer experience in responses provided to employee queries. + Assign country specific queries to BPO assignment group. + Review articles and make sure they are up to date with Core Model and the latest Country requirements. + Apply the Service Level Agreements and monitor KPIs. + **BPO Point of Contact** + Maintain good partnership with BPO Team. + Present on performance review meetings and monitor delivery of BPO KPIs. + Main point for escalation from BPO, working together with the partner to find solutions. + **Internal Stakeholder (P&C, Finance) Point of Contact** + Liaise with P&C COEs such as Rewards and Performance, Talent Acquisition, Talent Management to align on strategy. + Main contact point for escalation from stakeholders and bridge to find solution with BPO partner and GBS PPLS. + **BPO Payroll Project 2024** + Part of project team to support implementation of Payroll BPO in 2025. + **Transversal** + Actively contribute to change management, new operating model adoption with employees + Support coordination and management of local 3rd party vendors (eg. Benefits, local admin, local legal support...) + Participate in global projects as required and if applicable. + Ensure GBS People Services Executive KPIs delivery with high quality and in compliant manner. + Ensure that People Services Global Core model is followed with minimal exceptions. + Ensure that People Services processes in each country fulfill Internal Control framework requirements. + Proactive support to close all gaps from Self assessment for Internal Control and follow up on Internal and External Audit finding. + Identify process improvement/ process simplification opportunities through elimination of redundant activities. The People Services BPO Partner will report to the CHC People Services Head of Europe & Africa He / She works closely with P&C, Legal, Finance, Digital and Facilities management at regional and country levels and People Services teams in countries and Hub. **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)