Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As we transition from an oil company to an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

We’re looking for driven, ambitious enthusiasts who thrive in fast-paced environments and are passionate about people. If you're ready to build something transformative, this is the place for you.

The Employee Advisor provides guidance and support to employees and ex-employees related to PC&C policies and processes. The role also performs some PC&C transactions including but not limited to reference requests and e-filing requests.

What you will do:First point of contact for employees, line managers and people advisors. Supporting full employee life cycle query resolution via live channels e.g. chat and case management. Examples queries include: life events, time and attendance, performance and compensation queries and exitsCreate, update, triage and/or resolve cases according to our services commitment and escalate where necessaryProactively seek advice on unclear processes and suggest solutions to problemsExecute in-scope transactions in people and culture applicationsDiagnose individual system queries and seek resolutionSupport new joiners, movers and leavers by providing enhanced care servicesIdentify and execute continuous improvements opportunitiesSupport knowledge creation and maintenanceSupport global change and implementation projectsSupport cyclical people and culture activities

What you will need:1 to 2 years post graduation, ideally as a HR generalist/practitioner or related/equivalent experienceDegree or equivalent desirableStrong customer service skillsDigital fluency – strong systems and computer skills and experience across full spectrum of Office programmes and analytical support toolsProven ability to skilfully navigate a tiered support modelKnows when to seek support from other subject matter expertsNumeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to provide accurate and timely information to inform business decisionsExcellent personal organisational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time

Skills:Strong customer service skillsDigital fluency – strong systems and computer skills and experience across full spectrum of Office programmes and analytical support toolsProven ability to skilfully navigate a tiered support modelKnows when to seek support from other subject matter expertsNumeracy & analytical thinking – able to quickly and effectively generate and analyse a range of data to provide accurate and timely information to inform business decisionsExcellent personal organisational skills – good balance of being proactive and reactive; ability to manage multiple priorities and complete tasks on time 

Technical:Risk Management – able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk

Behavioural:Problem solving skills demonstrated through experience in case managementCustomer focus – Puts the customer at the heart of decision makingBusiness acumen – ability to manage the needs of our colleagues in the context of business strategy. Keeps up to date with internal and external context, seeks to understand the relationship between their activity and the bp business strategyActs with integrity - demonstrating the bp beliefs.Proactively builds and maintains inclusive relationships with a diverse set of partners

Why join our team?At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.

We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.

There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.

Reinvent your career as you help our business meet the challenges of the future.

Apply now!

Travel Requirement

No travel is expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.