Entity:

People, Culture & Communications

Job Family Group:

HR Group

Job Description:

At bp, our people are our most valuable asset. The People, Culture & Communications (PC&C) function fosters a diverse, inclusive culture where everybody can thrive. As part of an integrated energy company, PC&C is embarking on a major transformation to be more competitive, responsive, and customer-focused.

We’re investing in key locations such as India, Hungary, Malaysia, and Brazil, offering an exciting but challenging opportunity to shape a fast-moving PC&C function, building teams and structures and driving continuous improvement.

What you will do:Full team management responsibilities, including resource planning and implementation for supporting the annual P&C cycle and agenda.Manage on-the-ground delivery, respond to service demands, and conduct quality assurance activities.Manage team performance to ensure service delivery as per performance targets.Coach team members to address process gaps, identify inefficiencies, and embed a continuous improvement culture.Ensure team compliance with policies and procedures, raising risks/issues as needed.Ensure queries on policy/procedures are answered accurately and within agreed timeframes.Handle user problems in a timely manner and provide Root Cause Analysis (RCA).Lead, plan, and organize individual projects impacting Employee Advisory for India and the UK.Contribute to Operations & Advisory business continuity activities.Represent the regions to internal and external stakeholders.Build and maintain strong working relationships within Operations and Advisory and the business.Support the O&A Leadership Team with annual planning.What you will need:Bachelor’s degree or equivalent experience.10+ years of coaching and/or leading others and relevant shared service experience.Actively working to develop capability in line with the people and culture capability framework.Skills:Strong partner management skillsProven people leadership skills in managing team leads and analyst level.Effective project management and communication skillsProficiency in using MS Office/Office365 applicationsProficiency in using CRM toolProficiency in using Service enabling technologiesExcellence communication (verbal & written)Legal and regulatory environment and complianceCollaborator managementContinuous improvementPerformance and planningCommercial foresightAgile core principlesCreativity and innovationBudget managementCustomer service delivery excellenceWorkforce PlanningResilienceTeamworkLeadershipCustomer centric thinkingKnowledge sharingTechnical:HR generalist/practitioner or related/equivalent experience, strong knowledge of people and culture processesProblem solving skills demonstrated through experience in complex case managementAdvanced capability in active listening and communicationUses digital tools to increase personal, team and business productivity and ways of workingNumeracy & analytical thinking – able to quickly and effectively analyse data to provide business insights and inform business decisionsRisk Management – able to manage ER/IR cases responsibly, identifying, pre-empting and mitigating risk.Proficient in using CRM systemsProficient in using Microsoft 365Proficient in using HR management systems e.g., WorkdayBehavioural:Solution focus – identifies and recommends solutions which will contribute to bp and/or enhance relationships and ways of workingStakeholder management – Ability to engage with and influence key business and people and culture stakeholders. Uses partnering, consultancy skills and a ‘coach approach’ to build trust.Eye for business – keeps up to date with internal and external context, understands the relationship between their activity and the bp business strategy and drivers, and considers the commercial implications of P&C decisions and actions.Customer focus – Puts colleagues needs at the heart of decision making. Ability to manage the needs of our colleagues in the context of business strategy.Why Join our team?At bp, we provide an excellent working environment and employee benefits such as an open and inclusive culture, a great work-life balance, tremendous learning and development opportunities to craft your career path, life and health insurance, medical care package and many others.We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to crafting an inclusive environment in which everyone is respected and treated fairly.There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, collaboration spaces in a modern office environment, and many others benefits.Reinvent your career as you help our business meet the challenges of the future.Apply now!

Travel Requirement

Up to 10% travel should be expected with this role

Relocation Assistance:

This role is not eligible for relocation

Remote Type:

This position is a hybrid of office/remote working

Skills:

Agility core practices, Agility core practices, Analytical Thinking, Communication, Creativity and Innovation, Customer service delivery excellence, Customer Service Design, Data Management, Decision Making, Developing and implementing strategy, Discovered resource estimation and assurance, Employee and labour relations, Extract, transform and load, Global Perspective, Information Security, Leading transformation, Management Reporting, Managing change, Managing strategic partnerships, Measurement and metrics, Organizational knowledge, Performance and planning, Project and programme management, Stakeholder Engagement, Stakeholder Management {+ 2 more}

Legal Disclaimer:

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.