Job Title: Employee Benefits Client Service Representative
Department: Employee Benefits
Location: Woodbridge, NJ (5 days per week in-office)
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and have grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
The Employee Benefits Client Service Representative provides prompt, accurate, and courteous support service to clients and account teams. The ideal candidate should have a background in employee benefits and the ability to develop an excellent rapport clients and carrier partners. Project management and multi-tasking skills are crucial components of this position.
Essential Duties and Responsibilities:
Monitor incoming member calls and client email accounts receiving customer service requests related to eligibility and claim concerns.
Assist Account Management Team with day-to-day administrative needs, such as claims and billing resolution, and other service-related items
Manage benefits enrollment and terminations as needed, including COBRA qualifying event notifications in carrier/vendor portals
Investigate and resolve complex issues with both carriers and clients, including claims and billing resolution, provider inquiries, provider referral issues and other administrative issues
Assist with billing audits and reconciliation
Assist with HRIS/Ben Admin system implementation, renewal updates and testing
Assist with processes incoming Broker of Record letters, gather new client benefit information, add policy and commission structure to agency management system
Assist with new carrier and plan implementations
Review policies and contracts for accuracy
Responsible for printing/binding of sales and renewal presentations and coordination of enrollment kit orders
Prepare client mailings, including birthday/holiday gifts
Assist with organizing client health expos and wellness events
Schedule and coordinate internal and external meetings
Create, organize, and maintain specialized, confidential and other office files or filing systems
Assist other functional areas and agency personnel as time permits
This description is not meant to be all-inclusive and may be modified from time to time at the discretion of management.
Competencies:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience:
High School Diploma or the recognized equivalent is required
Minimum of 2 years’ experience in the employee benefits and/or insurance industry
Minimum of 2 years’ experience in a fast paced, professional office setting
Previous insurance experience is preferred
Technology Skills:
Proficiency in MS Word, Excel, Outlook, Internet, Adobe Acrobat and PowerPoint
Other Qualifications:
Strong attention to detail and proofreading skills
Ability to produce high quality work in a fast-paced environment
Work as a team member to achieve department goals and overall company goals
Strong multi-tasking, organizational, communication and grammatical skills
Ability to take direction and work independently of continuous supervision and stay focused on the project at hand
A positive outlook and desire to learn and grow with the organization
Excellent communication skills with the ability to provide clear, concise and accurate information in a written and verbal format
Strong organizational skills with the ability to prioritize projects according to deadlines and urgency
Flexibility, willing to “wear many hats” and assist team members in any other capacity relating to client services
Benefits & Perks:
Competitive Compensation
Industry Leading Healthcare
Savings and Investments
Charitable Giving Programs
Opportunities for Growth
Parental Leave
Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit www.Acrisure.com or learn more here.
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Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.