ENV Insurance Agency, an AssuredPartners team, in Liverpool, NY is seeking an Employee Benefits professional to join our Customer Care team! Our Customer Care team provides a high level of day-to-day customer service for our clients and their employees in utilizing their benefits plan! As a Employee Benefits Member Services Lead, you will support the team in providing exceptional service through delegation, handling escalations and identifying areas of opportunity in processes.
The Ideal Candidate
You possess a solid sense of professionalism and have a customer service disposition You are able to span managing people to get projects done, while also being a team player and not being afraid to “do the work” Highly analytical in nature, you are comfortable analyzing reports & data to make real world conclusionsIf this sounds like you, we invite you to keep reading and apply!
What You'll DoAssign day-to-day service including member claims, billing, eligibility, and service issues to staffAssists with the COBRA administration for clients.Manage day-to-day escalated service including member claims, billing, eligibility, and service issues.Properly set expectations for issue resolution, monitors progress and communicates outcomes.Updates BenefitPoint in a timely manner including updates to on-going activity.Conducts quarterly service status calls to internal management team.Conducts educational meetings for the team when new clients utilize service or a new plan is put in placeAssist members with navigation of online portal when applicable.Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning and directing work; addressing complaints and resolving problems. Finding efficiencies in processesOther duties as assigned.Travel is expected to be less than 10% in this role. What's in it For You?
To help you make the best decision for your personal growth, it’s important to us to share a glimpse of what we offer our top asset, our people:
Competitive base salary range of $60,000-$68,000Hybrid remote schedule of three days in office and two days work from home after in office training Generous 30+ Days Comprehensive Paid Time Off Package inclusive of Paid Time Off, 10 Company Holidays, 2 Floating Holidays, 5 Sick Days, and 2 Volunteer DaysHealth benefit options with you in mind; 5 affordable medical plan options with rates based on your salary, company paid HSA contribution with eligible HSA plan selection, 2 dental plan options offering orthodontia coverage and 3 cleanings per year, and 2 vision plan options Company match 401(k) plan – 50% up to 6%! Support of your fitness wellness goals! We offer up to 75% off at over 11,000 gyms and fitness centers Opportunity to prioritize your mental health with 24/7 access to licensed therapists Pet benefits & discounts Access to our Employee-led Resource Groups (ERGs) that lend a voice to the variety of demographics represented throughout AssuredPartners What You'll Need 3+ years of insurance industry experience, preference to those with prior leadership experience.Current Life, Accident and Health License, or willingness to obtain within first year of employment. Grow, with usAssuredPartners is passionate about fueling our clients’ innovation and growth. That makes us the perfect place for creative, dynamic people who want to grow their career while helping businesses, families and people thrive.
We’re proud to be the fastest-growing independent insurance broker in America, but we’re even prouder of the honest, caring relationships that our employees build with our clients every day.
Working with us will give you the opportunity to do work that matters while you learn with us, advance with us, and most importantly, grow with us.
AssuredPartners is committed to embracing diversity, equity and inclusion to create a workplace that welcomes and thrives on the unique experiences, perspectives and contributions of all team members. AssuredPartners is bringing the best people and most diverse talent forward to drive growth, innovate and think bigger!