General Description:  This Regional Operations Specialist provides support to the Employee Benefits unit. 

Responsibilities:

Respond to commission posting questions from the Accounting Center.Generate agency bill invoices and set up producer commission splits in Sagitta. Maintain accurate information in agency management systems.Generate and distribute monthly audit reports to offices within the region.  Provide operational support for onboarding acquisitions. Assist with post acquisition system data clean up as needed.Keep current all employee benefits folders located on the regional share drive.Create, update and distribute monthly operational reports to team leads within the region.Perform basic statistical calculations on data for reports and presentations. Identify opportunities for process improvement and efficiencies across the region. Assist with special projects, as needed.

Knowledge, Skills and Abilities:

Prior customer service experience preferred in the employee benefits industry. College degree preferred.Ability to work in a team environment.Ability to set priorities and manage deadlines.Comfortable with internet-based programs and Microsoft products.Experience with BenefitPoint and ImageRight is a plus. Good at attention to detail and ability to self-check work.Able to work in a fast-paced, team environment with minimal instruction.Ability to carry out multiple tasks with both concrete and abstract variables. 

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