Employee Benefits Technician Posting Begin Date: 2025/01/08 Posting End Date: 2025/01/22 Category: Insurance Sub Category: PAYROLL/BENEFITS AD Work Type: Full Time Location: Boise, ID, United States Minimum Salary: 19.00 Maximum Salary: 19.00 Pay Rate Type: Hourly Description State of Idaho - Department of Administration Opportunity Applications will be accepted through 4:59 PM MST on the posting end date. Looking for a solid work/life balance, steady paycheck, great benefits, and an opportunity to serve the great state of Idaho? The Department of Administration currently has an opening in the Office of Group Insurance as an Employee Benefits Technician. This customer service-based position plays a key role in meeting the insurance needs for state employees, their families, and state agencies. We serve Idaho by promoting responsible government through expert customer support. Examples of Duties + Acts as a primary office contact for all in-coming calls and emails to the main OGI phone line and email account + Provides detailed information and guidance to employees and agency HR staff regarding all aspects of the Group Insurance Program + Explains policies and procedures for enrollment in the Group Insurance Program + Processes employee medical and dental enrollment applications + Works directly with the carrier on questions regarding medical and dental coverage effective dates and terminations + Provides office support for monitoring equipment maintenance and ordering supplies + Other duties as assigned Minimum Qualifications: Some knowledge of: + computerized record systems. Typically gained by at least 6 months of experience. Experience: + providing technical assistance with the processes regarding the application of personnel policies and procedures; + reviewing documents for accuracy, completeness, and compliance; + compiling data and information for reports; + composing letters and memoranda; + performing arithmetic calculations involving fractions, decimals, and percentages; + explaining policies and procedures. Typically gained by at least 6 months of experience. MQ Specialties: + establishing and maintaining record systems; + complex spreadsheets. Desirable Qualifications + Experience in a customer service role where managing high call and email volume was a primary job responsibility. + Experience explaining benefits and insurance options to applicants and/or employees. Please note: The successful candidate will be required to pass a fingerprint-based background check. This position will also interact with a diverse customer base and must be able to interact in a non-partisan manner when working in political environments. Thank you for your interest in employment with the Department of Administration! If you have questions about this position please contact us at: Email:[email protected] Phone: 208.332.1819 Benefits: The State of Idaho offers a robust total compensation package, including medical, vision, and dental insurance; PERSI retirement benefits; paid sick, vacation, and parental leave; and 11 paid holidays per year. For additional information related to benefits and/or State programs, please visit https://dhr.idaho.gov/StateEmployees/Benefits.html.* EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected]. Preference may be given to veterans who qualify under state and federal laws and regulations.