The position requires excellent verbal and written communication skills and the desire and ability to assist employees with questions pertaining to the SAFE Act Registration Process.  Additionally, you will concentrate on validating and ensuring accuracy of data between JPMorgan Chase and the Federal Registry system in compliance with the SAFE Act. The SAFE Act requires that all Mortgage Loan Originators (MLO) register with the Nationwide Mortgage Licensing System (NMLS) before being able to perform all mortgage loan job functions

As an Employee Customer Service Senior Specialist, you will provide a high quality Human Resources service by responding to incoming inquiries from employees, through our self-service portal. 

Job responsibilities

Analyze reporting needs for areas of the team including registration, payments, data reconciliation and compliance reporting. Upload files of employee data into the NMLS registry for creation of the employees’ base record Data extraction from the NMLS website in order to prepare daily and exception processing reports for the Operations team to review and validate data and track compliance Compile information from multiple data sources in order to reconcile employee information against the government’s site (NMLS) and JPMC’s internal HR system of record (i.e., HCM) Manage large amounts of employee and government confidential data via MS Excel and Business Objects and provide customized reports to the lines of business Update HCM records utilizing a status upload process Partner with Team Manager and Stakeholders  to ensure appropriate process steps for amending/removing  SAFE Act Job Codes are followed in accordance to the Job Code Governance Partner with Team manager to ensure quality defects are communicated appropriately and timely  Additionally you will support the Team Manager and SARC team in larger efforts such as process improvement initiatives, and automation efforts.

Required qualifications, capabilities, and skills

Self-motivated to take ownership of issues, processes, and projects Effective at building and maintaining relationships with clients at all levels Strong customer service skills with the ability to handle and resolve employee data related issues  Proven ability to quickly master end-to-end understanding of processes and procedures effecting the business 

Preferred qualifications, capabilities, and skills

3+ years of demonstrated process-oriented, problem solving and analytical skills Bachelor’s Degree required Intermediate to advanced technical skills of Microsoft Excel; must be able to complete V lookup, create pivot tables, graphs, manipulate data from multiple data sources and execute formula functions Ability to execute tasks under aggressive timeframes and multi-task in an ever changing environment