Job Description :

Job Title: Employee Experience Analyst - JML Team - German speaking

Location: Budapest

Contract terms: Fixed term (3 years maternity cover)

Grade: L6A

About us

Diageo is the world’s leading premium drinks company with an outstanding collection of brands, such as Johnnie Walker, Smirnoff, Baileys, Captain Morgan, Tanqueray and Guinness. With over 200 brands in 180 countries and a global network of entrepreneurial individuals, our teams blend a diverse range of experience, knowledge and skills. We connect customers and consumers to our iconic products and create innovative experiences that bring people together to celebrate life. 

About the function

Global HR Operations (GHRO) is part of Diageo Business Services, providing HR support to 23,000 employees in 70+ countries, worldwide. Services – amongst many others – include Resourcing, On-boarding, Off-boarding Compensation & Reward administration and Payroll. GHRO is the foundation for Diageo in achieving its HR strategy and is a key enabler in excellent employee & manager experience with people processes.

About the role

JML is a set of activities associated with the Onboarding and Offboarding processes, aiming to provide excellent experience for employees as well as simple, trusted services for Line managers.

The person in this role will be dedicated to customer service and resolving queries with a high degree of quality and accuracy.

They will also demonstrate good judgement to interpret the customers’ need and appropriate response. They receive and

process requests (including document generation) and enquiries using the technology and documentation provided. The JML

Specialist will have specialist knowledge and will handle cases end to resolution. This team will provide a streamlined,

consistent and highly effective range of services for its customers with key focus on providing best in class on- and offboarding

experience.

Delivers service to agreed performance levels and beyond. SLA targets relate to: Speed to close queries, Data and

Documentation Accuracy and Customer Satisfaction.

Serve as key contact/liaison with local HR in market to ensure that the process, including notifications, reflect current

ways of working.

Runs activities relating to all workload on the Service Now query management system, including comprehensive

notes and audit trails.

Monitor the completion of the Employee and Line Manager on- and offboarding activities including

joiner/mover/leaver processes (Follow-up calls and emails).

Manage all queries with stakeholders related to on- and offboarding process via e-mail and phone.

Manage outstanding business processes for movers.

Manage requests of Onboarding/Offboarding Questionnaires.

Generate certificate of service, letter requirements.

Creates and issue legal employment documentation with high accuracy (using Doc Genie, Workday and ServiceNow)

and maintains master document templates.

Liaise with other HR teams to complete processes, diagnose issues and improve handoffs (IA, Fleet, Payroll, Benefits

Providers etc).

Satisfy compliance requirements (e.g. Complete system reconciliations where needed, capture offline instructions in ServiceNow) with special attention to General Data Protection Rules (GDPR).

What you will bring

Excellent customer service skills

Fluent in English, Hungarian and German

Understands and has a deep knowledge of HR policies, procedures and practices and able to advise on them in a clear and consistent way

Ability to analyse, interpret and use data.

Have a keen eye for detail, and a huge passion for maintaining accurate data

Working knowledge of all components of the HR Operating Model

Ability to understand process principles and consistent application

Ability to build great relationships across all the SSC teams

Ensures agreed deliverables and service levels are met to defined SLA’s

Reviews processes and provides feedback in order to assist in continuous process improvement

Ability to prioritise effectively, switching effectively between calls and emails and balancing activating new queries with resolving existing one.

Demonstrates good judgement, diagnosing the question and need with skills and speed and identifying the appropriate response

Passionate about a great customer experience

Enthusiastic team worker, able to build great working relationships across diverse styles and a variety of stakeholders

Lives and breathes accuracy and detail, gets it right first time

Relentless pursuit of excellence, energy for driving change and improvement that will simplify for everyone.

Thinks outside of the box. Is open to challenge and change.

Articulate, with excellent communication skills and ability to act in a calm, rational manner while under pressure.

Benefits

Unique Family Leave opportunity

We work without border - you will work with people from all over the world

You will deal with world class brand portfolio

Wide variety of thematic events, afterwork activities organized by employee communities

Product Allowance to purchase company products from the staff shop

We won the Fittest Workplace Award, of course we have a Gym

Urban legend is true, we do have a Rooftop Bar

Flexibility

This is key to success in our business and many of our staff work flexibly in many different ways, including part-time and compressed hours. Please talk to us about what flexibility means to you and don’tlet anything stop you from applying.

Diversity statement

Celebrating our inclusive and diverse culture is core to Diageo’s purpose of “celebrating life every day everywhere”. This purpose is, in itself, inclusive in nature, as it values everybody irrespective of background, disability, religion, gender identity, sexuality or ethnicity.

Weknow that for our business to thrive and for Diageo to realize its ambition, we depend on having diverse talent with a range of backgrounds, skills and capabilities in each of the 180 countries in which we operate and to reflect our broad consumer base. We view diversity as one of the key enablers that helps our business to grow and our values, purpose and standards set the conditions for us to respect the unique contribution each person brings.

Worker Type :

Primary Location:

Additional Locations :

Job Posting Start Date :