Summary:

The Employee Experience Partner is responsible for shaping and enhancing the overall employee journey with our sales organization. This role focuses on improving employee engagement, satisfaction, and retention by creating a positive, productive, and fulfilling workplace environment. The Employee Experience Partner works closely with HR, leadership, and Sales leaders to develop strategies that promote a strong company culture, work-life balance, and continuous development for employees. This role is pivotal in ensuring employees feel supported, valued, and motivated to contribute to the success of the organization.

Essential Job Duties and Responsibilities:

Employee Engagement & Satisfaction:

Design, implement, and manage programs that foster employee engagement and satisfaction.

Develop and execute employee feedback mechanisms (surveys, focus groups, etc.) to continuously monitor employee experience.

Analyze employee feedback to identify areas for improvement and create actionable solutions.

Culture & Internal Communication:

Champion the organization’s values and culture, ensuring they are reflected in daily practices and communications.

Work with leadership to communicate company news, updates, and policies in ways that foster transparency and trust.

In conjunction with Department leaders & Talent Management, plan and manage internal events and activities that enhance team bonding and cultural alignment.​

Learning & Development:

Collaborate with the Learning and Development team to ensure employees have access to the tools and coaching needed to be successful in their roles.

Support the creation of career development pathways, training programs, and mentorship initiatives.

Workplace Environment & Wellness:

Promote a healthy and fun working place environment by listening to employees opinions and understanding the sentiment of the workforce.

Ensure the physical and digital workplace environment supports productivity, innovation, and collaboration.

Employee Recognition & Rewards:

Develop and manage employee recognition programs that celebrate achievements and milestones.

Ensure that the compensation and rewards structure aligns with the company’s goals, employee satisfaction, and business needs.

Retention & Exit Processes:

Identify strategies to reduce turnover and improve employee retention.

Oversee exit interviews and analyze data to understand reasons for employee departures and areas for improvement.

Other Job Duties and Responsibilities:

Comply with all company policies and procedures.

Maintain regular and punctual attendance.

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports but may provide guidance, leadership, or training to others.

Travel:
Overnight travel will be required.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Strong understanding of employee engagement strategies, HR practices, and company culture.

Excellent communication and interpersonal skills.

Ability to analyze data and create actionable insights.

Experience with employee feedback tools, HRIS systems, and project management software.

This is an in-office role. Must be willing to work on-site in Freedom’s call center office locations regularly.

Must be available to attend off-site events during non-traditional working hours as needed.

Education and/or Experience:

Bachelor’s degree in human resources, Business Administration, Organizational Development, or related field.

5 years of experience in employee experience, human resources, or organizational development. HRBP experience helpful.

Key Competencies:

Demonstrate enthusiasm and a positive approach to workplace challenges and be relentlessly focused on ensuring a positive experience for all employees

Empathy and active listening skills.

Strong leadership and team-building abilities.

Problem-solving mindset and a creative approach to workplace challenges.

Ability to build relationships and influence stakeholders across all levels of the organization.

Ability to work independently in a fast-paced, ambiguous environment

Decisive decision-making skills with demonstrated professional business acumen

Demonstrated ability to maintain confidentiality & professionalism while building appropriate business relationships with employees at all levels of the organization

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are difficult and complex, and may require understanding of broader set of issues. Problems typically involve consideration of multiple issues and understanding of the financial/mortgage industry. Problems are typically solved through drawing from prior experience and analysis of issues.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear.  The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.  The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.