About the Opportunity The HR Employee Experience & Customer Service Specialist position is responsible for providing comprehensive HR support, customer service, and applying exemplary cross-informing skills. These skills will be applied continuously in serving Driscoll’s employees (our customers) at all levels, who contact US Global People Services through a variety of communication channels including phone, e-mail, and the employee self-service portal (Dovetail). In this role, the HR Customer Service Specialist will provide the first and often, the most lasting impression of Driscoll’s US Global People Services and therefore must represent our ideals for acting with the highest standards for service, professionalism, accuracy, and efficiency as well as an appropriate sense of urgency. This position serves as a primary contact and is responsible for receiving and providing resolution to tier 1 thru 2 level HR inquiries and transactions. This involves responding to employee and manager questions or issues related to HR policies, procedures, benefits, Workday transaction support, support of other HR platforms, program execution, and other employee facing inquiries. The role will partner closely with other core functions of Human Resources, managing the escalation path of inquiries to other core Human Resources Functional areas; predominately the HR Business Advisory Group or Specialist functions of BU Human Resources as required.