JOB TITLE

Employee Life Cycle Manager -Employee Services | Majid Al Futtaim Global Solutions | Human Capital

 

ROLE SUMMARY

As Employee Life Cycle Manager, you will act as back-up to Employee Life Cycle Tower Lead, assisting team members with questions and escalations. Employee life cycle Team with support, allocating workloads, and general day-to-day guidance, You may also be responsible for answering escalated calls and handling a variety of transactions related to HC processes and procedures across multiple areas such as Employee Data Management, Cross border transfer, HC Letters and employees life cycle services.

 

ROLE PROFILE

 

Leads, trains, and mentors Employee life cycle Team, including analyzing team performance, assisting in the  hiring process, giving general guidance to the ELC team, maintaining knowledge of organizational and departmental policies and proceduresEnsures that a balanced, coordinated workload is carried by all team members, reallocating work assignments as needed.Helps identify process improvements, provides input and suggestions, assists with implementing new processes or changes to existing processesResponsible for handling Executive level employment-related administrative, data entry, reporting, and reconciliation tasks.Provides coaching and timely feedback to the team. Creates and implements development plans for each staff member. Participates in and/or leads training for new processes, systems, and new associate orientation.Guides complex employee, manager, or business scenarios and ensures appropriate analysis and effective processing steps are taken to drive efficient and timely resolutionEffectively uses case management and knowledge base tools to resolve, log, track, and escalate associate, and/or manager inquiries and issues.Assures quality through regular call/transaction monitoring. Maintains appropriate staffing levels and ensures all service and quality levels are achieved.

 

REQUIREMENTS

 

A minimum of 8-10 years of HR relevant experience where at least 4 years are spent at supervisory/managerial role.Strong analytical skillsExcellent MS Office skills (MS Excel, MS PowerPoint)Excellent Communication skillsStrong Time Management skillsCustomer experience oriented

 

WHAT WE OFFER

 

At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, and to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!Work from any country in the world for 30 days a year.Work in a friendly environment, where everyone shares positive vibes and is excited about our future.Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.