Client Reference Code: 2024-40722

JOB SUMMARY

This position will mitigate risk by promptly and thoroughly assessing and investigating complex employee concerns, recommending appropriate courses of action, and ensuring effective communication with all parties. The Employee Relations Manager will also provide ongoing consultation and training to HR and business leaders. The Employee Relations Manager will also engage in the development, planning, and implementation of employee relations policies and procedures.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience.Independently manage assigned casework for concerns raised by exempt, non-exempt employeesInvestigate Open Door complaints and provide recommendations as neededResponsible for consistent application of internal investigation best practices (consistent with Charter’s internal investigation process)Accountable for independent case management, progress reporting and document tracking for internal investigationsWork closely with business leaders and field human resources to ensure consistent application of policy, practices and initiativesMake recommendations to resolve employee concerns that promote a fair, equitable and inclusive workplaceEnsure that legal requirements are met in terms of employee relations to minimize exposure to liabilityUtilize high-level judgment, critical thinking and risk recognition skills to appropriately identify and estimate legal and reputational riskAnalyze and protect highly confidential and sensitive information with the appropriate level of discretionMay assist Law Department in response to EEOC charges and claimsMay consult and collaborate with business partners, Corporate teams, Legal teams, Security, and Internal Audit on complex employee investigationsAnalyze casework trends and produce strategic recommendations to the business to proactively address systemic issuesServe as lead trainer in Employee Relations related training sessionsParticipate in internal HR/EEO audits as needed as well may provide support for external regulatory agency auditsResponsible for special projects as assigned

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

Ability to read, write, speak and understand EnglishCritical thinking and analytical skillsAbility to prioritize and organize effectivelyDemonstrated communications skills

Required Education

Bachelors’ degree in Human Resources or related discipline, or equivalent combination of education and experience

Required Related Work Experience and Number of Years

7+ years recent experience as a human resource professional preferably 5+ years of Employee Relations or equivalent HR Investigations experience Experience Facilitating Training with different employee groups

Preferred Education

Master’s degreePHR or SPHR strongly preferredCertified in Internal Investigations preferred

WORKING CONDITIONS

Office environmentTravel a minimum of 10%

Job Code : HER310

2024-40722
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Corporate-CCL Zip Code: 63131

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