Overview To provide guidance to management and employees on performance concerns, conflict resolution, organizational changes, HR policies and procedures, employment/labor laws, EEO, and adverse employment actions to promote a fair and equitable work environment. Assess and address employee engagement, manager education, employee and manager counseling, performance improvement efforts, investigations, policy interpretation and resolution of employee grievances/charges. Responsibilities + Evaluate employee inquiries and problems to determine best course of action; provide advice and guidance + Conduct thorough and timely workplace investigations and make recommendations on appropriate course of action including formal levels of disciplinary action (e.g., reprimand, suspension, reassignment/reduction or termination) to minimize legal risk + Create chronological history of relevant issues; ensure the accuracy of the content and that the document is legally defensible/sound + Resolve issues involving discipline, performance, employee concerns, attendance, personnel actions, and employment policies/procedures and laws (e.g., EEO, AAP, FMLA, ADEA, ADA) + Apply knowledge of theories, principles, and practices of human resource management; research and evaluate employment practices and make recommendations + Analyze exit survey, turnover and other employee data to produce metrics outlining the current state and provide recommendations to internal customers + Maintain working knowledge of regulatory requirements and practices including changes and new legislation + Research Navy Federal policies, procedures and past practices to ensure consistency in all adverse employment actions + Review performance appraisals as needed; evaluate the content of the appraisal to ensure fairness, consistency, accuracy and legal compliance + Confer and consult with Office of the General Counsel (OGC) and external law offices on litigation cases; provides detailed case analysis and documentation as needed + Apply knowledge of federal, international and state employment laws to provide advice, guidance, and counseling to employees and management + Represent Navy Federal in unemployment hearings and appeals, as necessary + Assist in composing internal and external communications + Leads and/or provides support for projects and initiatives within the business unit and/or across the organization + Research, compile, review and analyze reports + Participate in training initiatives with new Employee Relations team members + Perform other duties as assigned Qualifications + Effective knowledge in local, state and federal employment regulations + Effective knowledge of federal and state leave and disability laws related to benefits, HIPPA, FMLA, ADA and substance abuse + Experience in managing multiple priorities independently and/or in a team environment to achieve goals + Ability to maintain confidentiality and demonstrate integrity + Effective skill applying local, state and federal employment regulations + Effective research, analytical and problem solving skills + Advanced verbal and written communication skills + Advanced skill to influence, negotiate and persuade to reach agreeable exchange and positive outcomes + Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely + Advanced organizational, planning, and time management skills + Effective skill working with diverse internal and external contacts + Advanced skill building effective relationships through rapport, trust, diplomacy and tact + Effective skill navigating multiple screens and PC applications and adapting to new technologies + Bachelor's Degree in Human Resources, Business Administration, or the equivalent combination of training, education, and experience Desired Qualifications + Basic knowledge of Navy Federal Human Resources policies, procedures, and programs + Basic knowledge of Navy Federal's functions, philosophy, operations and organizational objectives + PHR/SHRM-CP or SPHR/SHRM-SCP Certification Hours: Monday - Friday, 8:00AM - 4:30PM Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive, Pensacola, FL 32526 | 141 Security Drive, Winchester, VA 22602 | 9999 Willow Creek Road, San Diego, CA 92131 About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion. • Best Companies for Latinos to Work for 2024 • Computerworld® Best Places to Work in IT • Forbes® 2024 America's Best Large Employers • Forbes® 2024 America's Best Employers for New Grads • Forbes® 2024 America's Best Employers for Tech Workers • Fortune Best Workplaces for Millennials™ 2024 • Fortune Best Workplaces for Women ™ 2024 • Fortune 100 Best Companies to Work For® 2024 • Military Times 2024 Best for Vets Employers • Newsweek Most Loved Workplaces • 2024 PEOPLE® Companies That Care • Ripplematch Recruiting Choice Award • Yello and WayUp Top 100 Internship Programs From Fortune. ©2024 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union. Equal Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected Veteran. Hybrid Workplace: Navy Federal Credit Union is a hybrid workplace, and details will be discussed during your interview process. Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 23447