Company Description

At AECOM, we’re delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it’s improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We’re one global team – 47,000 strong – driven by a common purpose to deliver a better world.

Here, you will have freedom to grow in a world of opportunity.

We will give you the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a culture of equity, diversity and inclusion – a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business.

We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career.

When you join us, you will connect and collaborate with a global network of experts – planners, designers, engineers, scientists, consultants, program and construction managers – leading the change toward a more sustainable and equitable future. Join us and let’s get started.

Job Description

This role is responsible for providing routine transactional support on HR Contact Center services and processes to ensure accurate processing of basic employee requests regarding the HR system via tickets in compliance with internal and external regulations, service level agreements, processes, and procedures.

Perform basic HR systems (Workday) requests and transactions by following standard methodologies to resolve HR systems-related ticketsProcess assigned bulk requests.Escalates complex HR systems queries to the back-end support (Workday) or senior members of the group as necessary.Ensures all BPAA transactions are completed within SLAProvide standard systems guidance and walkthrough to support customers as requiredUpdate the contact center ticketing system for assigned transactions.Escalate identified issues and concerns to the Team Lead for timely resolution.Perform multiple routine/ad hoc tasks in compliance with service level agreements, processes, policies, and procedures.Provide input to the completion of incident reportsAble to process straightforward Workday transactions in line with the DTPsContribute to SOP/DTP maintenance by escalating any discrepancies between the documents and current process(es) as they are performed, and update documents as requested. Contribute/Provide insights to continuous improvement initiatives by initiating improvement ideas and/or participating on the CI project team to optimize processes.Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e., GDPR, AECOM Privacy Policy, and SOX) ensuring the Company is compliant and risks are mitigatedResponsible for ensuring the Service Level Agreements are met

Qualifications

Minimum Requirements:

Open for Hybrid set-up (AECOM'S Freedom to Grow initiative)Preferably Graduate of bachelor’s degree2 years of relevant professional experience in Human Resources Services in a Shared Services/BPO IndustryIntermediate proficiency in MS Office toolsBasic knowledge and understanding of Human Resources Processes and OperationsExperience working with HR Systems preferably in Oracle, Workday.

Attributes: 

 Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)Ability to maintain good customer relationship with the ability to understanding and respond to customer needs and requirements. (Customer Service)Ability to be thorough and meticulous in completing assigned reports, tasks, and documentation. (Attention to Detail)Ability to address basic process issues and may suggest applicable solutions. (Problem Solving)

Additional Information

About AECOM

AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM.

 

Freedom to Grow in a World of Opportunity 

You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed.

You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients.

AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too.

Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours.

All your information will be kept confidential according to EEO guidelines.