Reporting into the Team Lead, Quality & Projects, the Quality and Process Representative is responsible for ensuring the accuracy and integrity of human resources data processed through our systems while also serving as a liaison for program management and escalations within Employee Services. This role will support in conducting data reviews, identifying errors, implementing corrective actions, and solving more common escalations to other functions within ES and HR COE. In this role you will be involved in supporting data analysis, quality assurance, and help with process improvements and ensure timely resolution of issues.

Additionally, you will assist with vendor coordination for ES utilized vendors, and the administration of Ledcor Programs such as Apprenticeship, DriveSAFE, Drug & Alcohol, Certifications and Competencies.

Join our True-Blue team in Edmonton, AB!

Essential Responsibilities:

Conducts data governance audits in Workday, JDE, and Five9 to ensure accurate data entry and compliance with standardsServes as the escalation point for common Program audit issues, assisting in their resolutionInvestigates and troubleshoots discrepancies in data accuracy, collaborating with Employee Services and Team LeadsIdentifies themes in upstream processing and opportunities for rule updates, system utilization, and training enhancementsMaintains and updates Employee Services process documentation, ensuring alignment with changes in operations or systemsContributes to discovery, design, and implementation phases of projects like JDE, Workday, and ServiceNow system enhancementsAdministers user access, monitors vendor SLA compliance, and collaborates with internal teams to resolve vendor-related issuesProvides support for program inquiries, process improvements, and corrective actions to enhance service quality and efficiency

Qualifications:

Bachelor’s degree in business administration, Human Resources or related fieldMin of 4 years related professional experience in a role that relies heavily on data administration and analysisExperience with HRIS/Talent Management systems such as JDE Edwards, Oracle HCM, ServiceNow, Workday in a support-based roleReport writing and database management experienceKnowledge of web services, SFTP and other data integration toolsKnowledge of web servers, process schedulers, and application servers is a plus.Understanding of cloud computingStrong knowledge of HR system concepts, practices, processes, and proceduresExcellent oral and written communication skills, including development and delivery of presentations and / or relevant knowledge transferStrong organizational skills and ability to meet tight deadlines along with the ability to manage a diverse and demanding workload and juggle multiple deadlines; attention to detailAbility to work with a wide range of customers and communicate effectivelyAbility to use and modify tools and methods to support customer needs and understand business strategic issuesAbility to excel in a team environment

Working Conditions:

This is a hybrid role, working both from home and attending the office once at minimum once a week or as business needs require

Additional Information

The Ledcor Group of Companies is one of North America’s most diversified construction companies. Ledcor is a company built on a rich history of long-standing project successes.

Our workplace culture has been recognized as one of Canada’s Best Diversity Employers, Canada’s Most Admired Corporate Cultures, and a Top 100 Inspiring Workplace in North America.

Our competitive total rewards package provides compensation and benefits that support your physical, mental and financial wellbeing. We offer exciting, challenging work with opportunities to develop your skills and knowledge.

Employment Equity

At Ledcor we believe diversity, equity, and inclusion should be part of everything we do. We are proud to be an equal-opportunity employer. All qualified individuals, regardless of race, color, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or any other identifying characteristic are encouraged to apply.

Our True Blue team consists of individuals from all backgrounds who contribute diverse perspectives and experiences to Ledcor. We are committed to continuing to build on our culture of empowerment, inclusion and belonging.  

Adjustments will be provided in all parts of our hiring process. Applicants need to make their needs known in advance by submitting a request via email. For more information about Ledcor’s Inclusion and Diversity initiatives, please visit our I&D page.