Job Title: Employment Support Specialist Department: GoodCareers

Reporting to: GoodCareers Senior Manager Date: August 2023

Position Status: Updated

FLSA Status: Non-Exempt

Job Summary:

This position supports the employment specialists to identify employment opportunities for job seekers.

Provides assistance to job seekers to ensure that they effectively apply for employment positions.

Minimum Qualifications:

Education

Experience 2 years prior experience in staffing services, HR, and case management or a related field is preferred.

Licensure, Certification,

Other

Qualifications

● Able to complete assignments within deadlines in fast-paced environment

● Able to work positively and professionally in both independent and team settings

● Able to work cooperatively with representatives of various Goodwill divisions, external partners and customers

● Able to de-escalate and resolve conflict in a positive manner

● Capable of effectively organizing self, time and responsibilities

● Able to communicate effectively in written and verbal manner

● Able to demonstrate understanding of programming, procedures, policies and information technology systems within probationary training period and maintain that mastery over the course of employment

● Capable of maintaining strict customer and corporate confidentiality

● Able to enter data into various computer systems at a rate of at least 30 words per minute

● Must be able to travel to various locations on an as-needed basis

Job Duties

Essential Duties 

● Responsible for assisting applicants seeking employment and/or training, where appropriate

● Evaluates the appropriateness of job-seeking candidates for identified opportunities

● Acts as a liaison with strategic business and community partners as well as employer/trade associations

● Provides information about hiring company to potential candidates

● Coordinates recruitment options with partners

● Other duties as assigned.

Supervisory/Decision making Authority

Does the position require customary supervision and management of at least 2 or more full-time employees? ☐ Yes ☒ No

Enter the number of direct reports and their position titles: None

PHYSICAL REQUIREMENTS:

Required

● Standing

● Sitting

● Walking

● Repetitive Motions (Data Entry)

Preferred

HAZARDS:

● Housekeeping and/or cleaning agents

SKILL REQUIREMENTS:

Required

● Respectful customer relationships

● Reading

● Typing/Keyboard

● Word processing software

● Operate office machinery (fax, copier, etc.)

● Verbal communication (including telephone)

● Written communication (including composition)

● Maintain records

● Sensitivity to service population’s cultural and socioeconomic characteristics

Preferred

● Public speaking/group presentations

● Organize and prioritize information

● Team-oriented and collaborative interpersonal relationships