Client Reference Code: 2024-35496

HGN100, Employee Services Center Lead, Corporate

When working through a challenge, are you professional and patient with a “people-first” attitude? Are you a strong problem solver and decision maker? If you value building relationships with credibility and confidentiality, our Employee Service Center would love to meet you.

Spectrum keeps more than 32 million customers connected across our 41-state footprint by offering state-of-the-art products and services including Spectrum Internet®, TV, mobile, and voice. Our Employee Service Center plays the integral role of providing customer support for calls & communications received during daily Employee Service Center operations. We understand the importance and value of each employee related process, so we drive and improve the dedicated resources and programs that serve our people.

BE PART OF THE CONNECTION

As an Employee Service Center Lead, you’ll provide customer support escalation, coordination of workflow and quality improvement direction to Employee Services Support staff in the completion of their day-to-day activities. You’ll monitor levels of client service responsiveness, production and quality to insure that group goals and Service Level Agreements are met by applying customer service satisfaction and quality control techniques with the efficient, timely and accurate use of resources. You’ll have the opportunity to work with people across all parts of the business and help them focus on doing their best work.

WHAT OUR EMPLOYEE SERVICES CENTER LEADS ENJOY MOST

Providing ongoing and back up support for assigned functional HR workHelping analyze customer feedback and recommend solutionsAssisting in ongoing knowledge of HR Operations and clients, training of new hires and presenting alternatives for process improvementsUpdating the case management system with call/transaction specific information and supporting documentationEntering data transactions into PeopleSoft in a timely and accurate fashion ensuring the highest level of data integrity and confidentialityAchieving and maintaining expertise to navigate and accurately record information with several business systems/applications Applying knowledge of HR programs, policies and benefit plans to quickly resolve customer issues or concernsManaging time effectively to ensure Employee Services Center meets required service levels for customer satisfaction results

As you focus on executing and monitoring one or more employee related processes, your goal is to provide excellent service with confidentiality and an appropriate sense of urgency. With over 96,000 employees, your work is essential to empowering, developing, and safeguarding our people and their careers. If you value relationships, a career in The Employee Service Center is the place for you.

WHAT YOU’LL BRING TO SPECTRUM

Required Qualifications

Experience: Human Resources or Customer Service Call Center experience 5+ yearsEducation:Bachelor Degree in Business Administration, Human Resources or related field preferred or equivalent combination of training, education and experienceTechnical skills:Proficient in Microsoft Office programs including Outlook, Excel, and Word. Must have functional knowledge of PeopleSoft, version 9.1 preferredSkills:High level of analytical and process skills, problem resolution skills. Clear and effective verbal and written communication skillsAbilities: Ability to read, write, speak and understand English. Bilingual skills a plus.Can work a flexible schedule which includes unique hours of a call center operation. Can problem solve in a high volume production oriented environment. Can maintain confidentialityTravel Ability: Office environment

SPECTRUM CONNECTS YOU TO MORE

Dynamic Growth: The growth of our industry and evolving technology powers our employees’ careers as they move up or around the companySupportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideasLearning Culture: With a dedicated focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic careerTotal Rewards:See all the ways we invest in you—at work and in life

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Job Code : HGN100

2024-35496
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.


A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
FCC Unit: HQ452 Business Unit: Corporate-CCL Zip Code: 28217

Who You Are Matters Here

We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.