Title of Position: Employment and Education Specialist 

FLSA Status: Non-Exempt

Department: Social Services

Reports to: Manager, Income Building and Director, Income Building

Positions Reporting to the Position: None

Salary: $27.55 per hour

About Win:

Win is a leading provider of shelter, supportive housing, and innovative programs for families with children experiencing homelessness, in New York City. Our equity-driven Way to Win model takes a multifaceted approach to overcoming barriers to stable housing by offering essential services, including childcare, employment support, legal aid, high-impact youth programs, and housing assistance. We are seeking dedicated individuals who share our mission to end homelessness and provide families with the innovative support they need to secure permanent housing.

Purpose of the Opportunity:

We are looking for mission-driven candidates eager to grow their careers at Win. Ideal candidates should have a passion for helping others, with the ability to coach clients toward achieving both short- and long-term goals. Key responsibilities include providing employment services such as job readiness training, interview preparation, and guidance on professional attire and behaviors to ensure long-term success. In partnership with local job training and placement agencies, you will help clients secure competitive employment opportunities in New York City, leveraging their lived experiences. You will also have the opportunity to connect clients with resources to support their educational and financial goals.

Key Accountabilities:

Coaching

· Provide individualized employment assistance to clients, including interviewing techniques, résumé writing, job applications, and other employment services.

· Assist clients in exploring employment opportunities to secure and maintain gainful employment.

· Refer clients to training programs based on client’s goals and experience.

· Provide one-on-one and group financial literacy sessions and wealth creation workshops to promote financial independence.

Building Internal & External Partnerships:

• Develop and maintain relationships with potential and existing employers.

• Ensure linkages with the New York State Department of Education, vocational training, and educational programs for Win clients.

• Participate in shelter meetings, agency-wide meetings, and staff training (on site and off site) as directed by the manager.

• Collaborate with all transitional housing departments, including Case Managers, Client Care Coordinators, and Housing Coordinators to ensure that income building goals, metrics, and best practices are met.

• Collaborate in the planning and execution of special events including job fairs organized by Win.

Assessment & Documentation:

· Commit to using evidence-based practices (EBP), Motivational Interviewing (MI), Trauma Informed Care (TIC), family-centered case management, and boundary setting.

· Assess clients’ educational goals (i.e. obtaining High School Equivalency Diploma or College Diploma or learned live experiences)

· Recruit clients for on-site Computer Skills and Job Readiness Training Program.

· Document all client work in confidential electronic record.

· Perform other related job duties as assigned.

Essential Functions:

•Must be able to ascend/descend stairs in the assigned building.

•Must be able to escort clients to appointments and events using public transportation.

Qualifications:

•Commitment to Win’s mission, vision, and values.

•Bachelor’s Degree in a related field OR an Associate’s Degree plus three to five (3-5) years of successful practical experience in job placement and career coaching with adults OR a High School Diploma/GED plus five (5) years of successful practical experience in job placement and career coaching with adults.

•Previous experience working in a social services setting focusing on with homeless families a plus.

•Demonstrated ability to partner with potential employers and individuals to develop appropriate services for adult clients.

•Excellent written and verbal communication skills

•Proficiency Microsoft Suite.

•Bilingual- English/Spanish a plus.

Core Competencies:

•Leadership: Sets an example by following Win policies and procedures. Acts with a high degree of professionalism and has a good work ethic.

•Facilitating Change: Delivers high quality results consistently.

•Managing Performance: Interacts respectfully with clients and co-workers.

•Applying and Developing Expertise: Works with the manager to develop and meet challenging but achievable goals. Understands consequences.

•Communicating and Collaborating: Values the full spectrum of diversity and inclusion. Keeps the supervisor informed about progress and problems; avoids surprises.

                                                  WIN’S DIVERSITY, EQUITY & INCLUSION HIRING COMMITMENT

Our most effective service to our community comes from a diverse mix of minds, backgrounds, and experience.

As a result, we are committed to cultivating an inclusive work environment. Win actively seeks a diverse applicant pool and encourages candidates of all backgrounds to apply. We provide equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, genetic disposition, neurodiversity, disability, veteran status or any other protected category under federal, state and local law.