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Are you looking for an exciting opportunity with an expanding home health care company? Are you eager to prove yourself, be valued and grow? It is in your best interest to apply and hear more about what we have to offer!
Team Select’s mission is to take every opportunity to do right by all. We believe our people and culture genuinely make us unique and are the foundation for our leadership in the healthcare space. We focus on promoting a collaborative environment that differentiates us and has allowed us to be recognized as a Best Place to Work and Home Care Elite Top Agency. Join our growing Team Select Family and discover a dynamic company where you’re able to make a positive impact. We encourage you to inquire about becoming a part of our team!
ResponsibilitiesTeam Select Home Care is looking for an EMR Support Specialist to join our Team Select family. The EMR Support Specialist (ESS) is responsible for the support and system maintenance of the Electronic Medical Record (EMR) software(s). In this role, you will report to the IT Systems Manager.
Responsible for solving complex EMR application and hardware-related issues/requestsResponsible for internal support needs and maintenance of all current EMR’s used by Team Select Home Care (TSHC)Responsible for making system changes/updates and maintaining those changes as directedTriage incidents that come through the support portal, help desk and/or through phone callsLogs/tracks these incidents with the goal of identifying and implementing root cause fixesWorks with the EMR support to escalate and resolve tickets requiring vendor intervention or expertiseSupports configuration and customization of any current EMRAssists with providing solutions and support for point of care software and devicesAssists users to clarify current operating procedures and to identify solutions and recommendations for improvementMaintains strict confidentiality of all employee, patient and company informationAbides by the HIPAA privacy and security agreementsMeets all goals as specified in annual evaluationDocument and manage internal Support Wiki as it pertains to EMROther duties as assigned Qualifications Required Skills/Abilities/Knowledge:Excellent internal and external customer service skillsAbility to communicate with coworkers with varying levels of technical expertise at all levels of the companyExcellent written & verbal communication skillsExcellent interpersonal/listening skillsExcellent problem solving & task analysis skillsExcellent time management, prioritization & organizational skillsAbility to work in a fast paced, multi-task environment with competing prioritiesWillingness to take on new projects & technologiesAble to work with multiple teams within the organization Able to organize work procedures and assume responsibility for completionAble to successfully interact with people in face-to-face situations as well as by telephone in a professional and effective manner High degree of flexibility with projects, assignments, support dutiesEducation/Experience/Licenses/Certifications:BA in Business (preferred)Two or more years of software support experience with an EMR System
Our Benefits:
Medical, dental, and vision insurance401KDailyPay
Team Select Home Care reserves the right to change the above job description and qualifications without notice. Team Select Home Care will not discriminate against you on the basis of race, color, religion, national origin, sex, sexual preference, disability, political belief, veteran status, age or any other status protected by law. Team Select Home Care is an employment-at-will employer.
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