Must have experience as a Healthcare EMR administrator. Cannot be remote. Hybrid possible after 90 days Job Summary Josselyn is seeking a skilled and dedicated EMR Systems Administrator to join our team. The EMR Systems Administrator will lead the configuration, management, and maintenance of our electronic medical records (EMR) software, optimizing documentation practices for the system. The ideal candidate will have a strong background in systems administration, with a focus on healthcare IT, and a commitment to supporting our mission of providing high-quality mental health services. Essential Responsibilities and Metrics Electronic Medical Records (EMR) Administration: + Assist in managing, configuring, and maintaining the organization's new EMR software. + Ensure the security, integrity, and availability of patient data. + Train and educate healthcare staff on the proper documentation, coding, and use of health information system features and best practices during the initial implementation and support Clinical in ongoing training. + Provide support for EMR-related issues and work closely with staff to optimize the system's functionality. + Act as a liaison between EMR vendors' support and end-users, when necessary + Implement updates, patches, upgrades and future integrations to the EMR system as needed. + Stay updated on industry trends, advancements, and regulations in health information management and recommend appropriate changes and improvements + Train end-users in EMR best practices and new features. Organizational Documentation: + Maintain accurate and up-to-date documentation of EMR systems, configurations, and procedures. + Develop and implement policies and procedures to ensure compliance with regulatory requirements and best practices. + Assist in the creation of disaster recovery and business continuity plans. + Document system changes, incidents, and resolutions to ensure a comprehensive knowledge base. Assist with End-User Support: + Provide technical support to staff members, troubleshooting hardware, software, and network issues. + Respond to and resolve help desk tickets in a timely manner, ensuring minimal disruption to operations. + Assist with the onboarding of new employees, including setting up user accounts, configuring devices, and providing training. + Develop and maintain user guides, FAQs, and other documentation to support end-user training and knowledge sharing. Qualifications Education and Experience: + Bachelor's degree in computer science, Information Technology, or a related field, or equivalent experience. + 3+ years of experience in systems administration within a healthcare environment, in a similar or larger organization + Strong knowledge of health information management principles, practices, and regulations, including HIPAA and other privacy laws. + Experience with electronic medical records systems or similar software. + Certifications (RHIA, RHIT) a plus. + Experience with Streamline SmartCare is a big plus. Technical Skills: + Proficiency in administering Microsoft 365, including Exchange Online, SharePoint, and Teams. + Strong understanding of network administration, including TCP/IP, DNS, and VPNs. + Experience with virtualization technologies such as VMware or Hyper-V. + Familiarity with IT security best practices, including data encryption and multifactor authentication. + HL7 Experience + JavaScript and/or CSS experience Soft Skills: + Excellent problem-solving and troubleshooting skills. + Strong communication and interpersonal skills, with the ability to train and support non-technical users. + Ability to work independently and as part of a team in a fast-paced environment. + Commitment to the mission and values of Josselyn Center NFP Ind2