Job DescriptionThe End-User Device and Network Support position is expected to assist system users by responding to tickets and queries in order to solve technical issues and maintain an organized operational environment. The technician supports end-user hardware such as; desktops, laptops, printers, scanners, mobile devices, software applications, and additional peripherals. The applicant should have a basic understanding of common computing and networking principles, be able to quickly understand new technical concepts, and present sound judgement when resolving system, hardware, and application issues. 

Building and maintaining trust is fundamental to this position and requires the technician to organize and prioritize a timely response to client requests while operating in a fluctuating operational environment. The support technician is a customer facing position that requires professional interaction at all organizational levels. The technician should be able to provide written and verbal communication of technical concepts to peers, end-users, and leadership.

 Essential Responsibilities Assist vendors, peers, and leadership with operational functionality and efficiencyProvide technical support to end-user computational devices and peripheralsConfigure, install, and maintain end-user software systems and applicationsUphold information security and compliance requirementsDevelop and follow maintenance plans to minimize failure eventsMonitor system performance and identify issue trendsUpdate and maintain end-user device inventory tracking systemsAssist with network connectivity issuesCoordinate with vendors to provide end-user technical supportEnsure operating system durability by applying updatesAssess and forecast functional needs to regulate system purchasesResolve hardware and network connectivity issuesAssist with technical upgrades and system maintenanceSupport system testing and deploymentRunning and terminating Cat5e cable.Providing phone support.Assisting on the Help DeskDocument technical procedures