Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

The selected colleague will work at an MUFG office or client sites four days per week and work remotely one day. A member of our recruitment team will provide more details.

The UCC Collaboration SME is responsible for development, operations, maintenance, support, and of MUFG’s WEBEX collaboration platform and video conferencing integration.  Proficient in Cisco Control Hub management and system configuration. Expert level Webex Cloud Architecture, Video integration, and application suite.

Activities include designing and documenting the deployment and operational processes required to build and operate robust cloud collaboration products, through the project lifecycle; tier 3 escalation support for Collaboration platforms and applications; and participating in integration projects, leveraging expert technical understanding, and troubleshooting skills throughout the application stack. The role may also involve consultation and development of custom configurations and/or software solutions. Specifically, the engineer may assist or lead the evaluation, adaptation, and integration of existing internal or third party (software and hardware) systems to support MUFG’s developing collaboration portfolio and will be part of the team which maintains the platforms, keeping them up to date from a technology and security perspective. 

Provide guidance and leadership during design, build, and run activities to ensure success from lab to released solutions.

Lead pre-production and production deployment, configuration, testing while ensuring best practices are followed and recommendations communicated.

Provide detailed technical documentation including solution high/low level design, platform build/configuration, troubleshooting, and operational procedures.

Drives continuous improvement of user experience based on user feedback and monitoring data.

Take a lead technical role in escalations with vendors

Ensures notifications and monitoring is in place to allow rapid response to issues that may arise

Desired Skills and Experience

Minimum 5 years’ experience in IT industry, as Senior System engineer in a Cisco UC - Webex environment.

Experience working on a cross functional team including architecture and design as well as operations and support.

Experience with Microsoft UC solutions (Teams, Skype for Business) in an integration role

Experience with JavaScript, NodeJS, and MongoDB is a plus

Experience with Cisco Touch 10 UI/UX development

Strong experience in Cisco UC solutions (CUCM, Webex, Collaboration, Cloud, Expressway, HMN) in an engineering, implementation or support role

Implementation, support or engineering experience with Cisco Collaboration technologies

Experience with Webex optimization with VDI environments

Technical skills: ability to author and present information and provide advice to stakeholders on relevant technologies

Good working knowledge of TCP/IP networking technology (switch, router, firewall),

Experience in troubleshooting of VoIP systems, SIP, and Webex

Ability to communicate best practices, settings & configuration. Hands-on experience with relevant technologies is required.

Ability to make decisions and recommendations relating to technology or design choices, for example: functionality, performance, scalability, manageability.

Excellent written & oral communication, prioritizing, and relationship building skills

Adaptation skills: ability to manage unexpected and complex situations & proactively propose contingency plans

Proven problem solving, analysis, planning, and time management skills

Independent self-starter and quick learner who can work well under pressure and tight timelines

The typical base pay range for this role is between $135K - $165K depending on job-related knowledge, skills, experience and location. This role may also be eligible for certain discretionary performance-based bonus and/or incentive compensation. Additionally, our Total Rewards program provides colleagues with a competitive benefits package (in accordance with the eligibility requirements and respective terms of each) that includes comprehensive health and wellness benefits, retirement plans, educational assistance and training programs, income replacement for qualified employees with disabilities, paid maternity and parental bonding leave, and paid vacation, sick days, and holidays. For more information on our Total Rewards package, please click the link below.

MUFG Benefits Summary

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws (including (i) the San Francisco Fair Chance Ordinance, (ii) the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, (iii) the Los Angeles County Fair Chance Ordinance, and (iv) the California Fair Chance Act) to the extent that (a) an applicant is not subject to a statutory disqualification pursuant to Section 3(a)(39) of the Securities and Exchange Act of 1934 or Section 8a(2) or 8a(3) of the Commodity Exchange Act, and (b) they do not conflict with the background screening requirements of the Financial Industry Regulatory Authority (FINRA) and the National Futures Association (NFA). The major responsibilities listed above are the material job duties of this role for which the Company reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of conditional offer of employment, if any.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity Employer and committed to leveraging the diverse backgrounds, perspectives and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate on the basis of race, color, national origin, religion, gender expression, gender identity, sex, age, ancestry, marital status, protected veteran and military status, disability, medical condition, sexual orientation, genetic information, or any other status of an individual or that individual’s associates or relatives that is protected under applicable federal, state, or local law.