Job Description AT&T is seeking an enthusiastic End-User Support Coordinator to facilitate the adoption of Security Keys. This role is ideal for individuals stepping into cybersecurity, with a keen interest in technology, quick learning abilities, and a passion for experimenting and troubleshooting. The position is perfect for a eager, and tech-savvy individual who is excited about technology. Key Responsibilities:  Manage multiple support channels from Monday to Friday, 8 AM to 5 PM CT.  Respond to questions posted on online properties (SharePoint, in-house social media, etc.).  Co-host open office hours to assist users with Security Key adoption.  Answer questions from users about the Security Key all day long, ensuring there is always a response.  Assist users over chat, calls, and screen sharing during the intensive hypercare stage.  Provide friendly and helpful support to users. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 2-3 years' experience in tech support or a related field.  Enthusiasm for cybersecurity and technology.  Quick to learn and adopt new technologies.  Strong troubleshooting and problem-solving skills.  Excellent communication skills and ability to engage with users.  Friendly, helpful, and eager to assist users. Prior experience with YubiKey support/ rollouts null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.