Welcome page Returning Candidates and Employees: Log in! End User Svcs Specialist II Job Locations US-FL-St Petersburg Requisition ID 2024-33153 Position Type Full Time Position Classification On-Site Job Function Information Technology Overview

Provides technical support to the organization's internal users of computer applications and hardware (e.g., PCs, servers, mainframes) | Answers questions regarding system procedures, online transactions, systems status and downtime procedures and is typically located within a call center | Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems | Maintains a troubleshooting tracking log ensuring timely resolution of problems 

Major Position Responsibilities Provides technical guidance to system users via phone, remote access, and/or in-person visits.  Identifies, researches and resolves technical problems and refers unresolved issues to development staff as needed.  Identifies gaps in user knowledge and provides system training as appropriate. Provides problem resolution, reassigning or escalating advanced inquiries to appropriate technician or staff. Records data required to analyze problems and track them to final solution. Prepares and presents reports related to IS problems and help desk activity for management review and action. 

 

Impact of the Role:

General Profile 

​​Consistent exercise of discretion & judgment​  Requires working knowledge and experience in own job discipline and broadens capabilities Continues to build knowledge of the company, processes and customers Performs a range of assignments related to job discipline  Uses prescribed guidelines or policies in analyzing situations Receives a moderate level of guidance and direction  Basic Qualifications

Required:

Associate's Degree Or Equivalent Combination of Relevant Education &/or Experience.2-4 years experience relevant to the position functonal area.Oral and written communication skills. Computer skills. Computer troubleshooting. End-user training. Debugging skills. Technical expertise. Problem-solving skills. Analytical thinking skills. IT help desk software.   Proficient in MS Office (Excel, Word, PowerPoint)

Preferred:

Bachelor's Degree

Physical Demands:

Must be able to remain in a stationary position at a desk and/or computer for extended periods of time.Work primarily in a climate-controlled environment with minimal safety/health hazard potential.

Travel Requirements:

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