Tampa, FL, USA
4 days ago
End User Technology Engineer
Kforce has a client that is seeking an End User Technology Engineer in Tampa, FL. Overview: The IT End User Technology Engineer is responsible for the deployment, configuration, management, and support of end-user devices and services within the organization. This role focuses on ensuring that employees have reliable and secure access to the technology resources they need to perform their jobs efficiently. The role requires hands-on experience with hardware, software, mobile devices, and collaboration tools, as well as the ability to troubleshoot complex technical issues. The IT End User Technology Engineer serves as a key point of contact for resolving technical challenges and providing a high level of customer service to end-users. Essential Job Functions: End-User Device Management: * Configure, deploy, and support end-user devices such as desktops, laptops, tablets, and mobile devices * Manage the lifecycle of devices from procurement through retirement, ensuring compliance with corporate policies * Perform regular maintenance tasks such as hardware upgrades, patch management, and software updates * Set up new employees' workstations and ensure a smooth onboarding process Software Support & Management: * Install, configure, and maintain various software applications and operating systems (Windows, macOS, Linux, etc.) * Provide end-user support for productivity tools like Microsoft 365, collaboration platforms, and specialized software * Troubleshoot and resolve software-related issues, ensuring compatibility and functionality User Support & Troubleshooting: * Act as a primary point of contact for technical issues via phone, email, or ticketing system * Diagnose and resolve hardware, software, and network-related issues for end-users in a timely manner
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