This position is for our large software client. The Endpoint Management Administrator will be responsible for the overall evaluation, design and daily operation of the Corporate IT Endpoint environment. This role serves as a hands-on administrator who evaluates complex system requirements and then designs, implements and maintains the most efficient solutions. This role will develop and document technical standards, identify and evaluate new products, interface with vendors to purchase new hardware and software, and collaborate with other IT teams to provide guidance to resolve system and application issues. The Endpoint Management Administrator will be directly responsible for the installation, configuration, upgrade, patching, maintenance and monitoring of the SAS endpoint environment across the entire Enterprise, while ensuring compliance to various security and encryption protocols for U.S. national security. Key deliverables for success will be: ensuring 100% availability of the environment; implementing fault and performance management; enforcing corporate network, system and application security procedures.

GENERAL RESPONSIBILITES:
- Create, implement and document the following processes for SAS Endpoint Infrastructure:
- performance monitoring
- problem troubleshooting / helpdesk response
- utilization, availability and growth patterns (capacity planning)
- landscape design, configuration and standards
- 24/7 support, escalation and SLA models
- IMAC (installation, move, add, change) services for systems and applications
- change management methodology and communication strategy
- Create and maintain server/application diagrams and workflows
- Perform/coordinate incident diagnosis, corrective action, and root cause analysis
- Oversee the configuration, testing, installation, modification, and servicing of all server components and applications
- Independently organize work requests based on departmental priorities and system criticality
- Manage vendor relationships required for the evaluation, installation, modification, upgrade, repair and preventative maintenance of SAS Infrastructure components
- Maintain responsibility for end-user (customer) satisfaction

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