Job Description The Endpoint Engineer will join the Global Technology Services team, supporting technology across all of the Client's global offices. This role is critical in developing and maintaining secure and distributed endpoint environments, ensuring seamless operations from device procurement to final disposal. The Endpoint Engineer will manage the entire endpoint lifecycle, including baseline OS configurations, security agents, policy settings, and software profiles. The role encompasses oversight of deployment, patching, and endpoint management tools, and serves as a technical escalation point for the Global Service Desk and other GTS teams. This position is based in the Washington, DC area, with a preference for on-site work 3 days per week. Remote candidates will be considered, with required quarterly visits to DC. RESPONSIBILITIES Project and Operational Management  Identify opportunities for continuous service improvement (CSI) and develop CSI plans.  Provide expert technical guidance to ServiceDesk and GTS on emerging technologies.  Lead the implementation of new endpoint software and hardware.  Manage the engineering cycle for end-user hardware and software, coordinating endpoint engineering activities.  Oversee installation, configuration, and support for remote management tools.  Conduct regular OS and application patching.  Document work within the IT Service Management platform, including Incident, Request, Change, and Problem management. Documentation & Reporting  Develop Standard Operating Procedures (SOPs) for desktop software, hardware, application patching, endpoint deployment, and management.  Maintain comprehensive documentation using the ServiceNow ITSM platform.  Support and configure the ServiceNow platform, assisting with the asset management lifecycle.  Monitor and troubleshoot integrations of laptop software and hardware. Training & Communications  Translate customer needs into system, hardware, software, and network requirements.  Train Service Desk team members on new software, hardware, and application patching efforts.  Provide input on the configuration and maintenance of MS Teams, Office 365, and the Digital Adoption Platform.  Manage critical issue escalation and support technicians in vulnerability remediation efforts. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Experience  7+ years of extensive hands-on experience supporting Windows and MAC endpoints in an MS 365 environment.  Proven experience managing a fleet of 500+ devices for over 4+ years.  Demonstrated success in migrating laptops from on-prem to Intune (Hybrid and Cloud join) at least 3 times.  Experience in providing Tier 3 support to desktop support technicians. Technical Skills  Strong foundation in enterprise IT operations, including networking, Cloud computing, and cybersecurity.  Advanced expertise in Intune and Entra Administration and Architectural roles, with in-depth knowledge of Autopilot, Co-management, Conditional Access, device policies, and MAM for iOS and Android.  Proficiency in PowerShell, Active Directory, policy setup, orchestration, and automation.  Experience managing macOS devices; Kandji preferred.  Familiarity with asset management; experience with ServiceNow preferred.  Experience with a range of endpoint technologies, including STIG/USGCB guidelines, MDT, SCCM, BitLocker, and VPN/Citrix environments. Critical Qualities  Builder mentality, focusing on developing and implementing new processes and technologies.  Ownership of endpoint management, with strong project management and process improvement skills.  Creative problem-solver with a proactive, self-starting approach.  Strong interpersonal skills, effective communication, and collaboration with global cross-functional teams. Education  Bachelors degree in computer science or any equivalent combination of education, experience, and certification. Location  Arlington Hybrid preferred (3 days/week in the office). - If they are remote, candidates are expected to travel to a DC one week per quarter, expenses covered by Client. null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.