*

Grade\: T27

 

The link below will give you information about the University’s “T”

salary structure.

 

Learn more about the “T” salary structure.

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

 

Summary\:

 

Temple Information Technology Services seeks a proficient, dedicated, and detailed-minded Endpoint Engineer to join the team. The position is multifaceted, encompassing the design and management of an application packaging environment, SCCM, and Intune administration and serving as a technical point of contact to our supported departments. The ideal candidate will have a strong background in application packaging, expertise in SCCM and Intune management, and troubleshooting complex endpoint issues. 

 

·        Exercising discretion in decision-making based on best practices, technical expertise, and professional judgment. 

·        Handling a wide range of customer support/service issues, personally communicating directly (electronically or in person) with university stakeholders. 

·        Making decisions proactively to improve the overall quality of support and services provided by Information Technology Services. 

·        Identifying business process improvement opportunities and follow up to ensure that they are vetted and then adopted.   

·        Working with other university business units as needed to solve procedural and technical challenges as they arise. 

·        Escalating technical and procedural issues to higher management as needed. 

·        Being cognizant of major university business processes/policies in order to understand the underlying causes of possible user issues and to be able to make informed decisions. 

·        Crisis management, which can occur during major system outages. 

·        Ability to adjust quickly to change and university business requirements. 

·        Work with support units across the university to ensure excellent customer service.

 

Required Education & Experience\:

Bachelor’s degree in an IT related field and at least 3 years of relevant experience.  A minimum of 3 years of recent experience packaging applications, application updates, and deployments using Microsoft Intune and SCCM.  Advanced experience with Microsoft System Center Configuration Manager, and Microsoft Intune. Advanced experience and/or strong knowledge of PowerShell scripting. Experience with virtualizing applications. An equivalent combination of education and experience may be considered.

 

Required skills and abilities

 

·       Advanced Hardware/Software troubleshooting skills.

·       Operating System Evaluation and Testing. 

·       Hardware Evaluation and Testing.

·       Strong understanding of system security in all environments. 

·       Strong knowledge of Microsoft Active Directory and Microsoft Entra ID.  

·       Strong experience with remote access tools. 

·       Knowledge of MS Windows server and Windows desktop operating systems and associated registries.  

·       Ability to develop and maintain accurate and comprehensive IT documentation. 

·       A thorough understanding of how applications are installed on the Microsoft Windows platforms. 

 

Preferred

 

·       Jamf Pro Apple Device Management. 

 

 

Required Background Checks/Clearances

 

Will have access to Confidential or sensitive Personal Identifiable Information (PII)? Yes

 

 

This position is Hybrid

 

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

 

Compliance Statement\: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

 

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Click here.

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.

*

Grade\: T27

 

The link below will give you information about the University’s “T”

salary structure.

 

Learn more about the “T” salary structure.

A variety of important factors are reviewed by HR when considering salary, including job duties, the applicant’s education and experience, all relevant internal equity considerations, department budget, and funding source.

 

Summary\:

 

Temple Information Technology Services seeks a proficient, dedicated, and detailed-minded Endpoint Engineer to join the team. The position is multifaceted, encompassing the design and management of an application packaging environment, SCCM, and Intune administration and serving as a technical point of contact to our supported departments. The ideal candidate will have a strong background in application packaging, expertise in SCCM and Intune management, and troubleshooting complex endpoint issues. 

 

·        Exercising discretion in decision-making based on best practices, technical expertise, and professional judgment. 

·        Handling a wide range of customer support/service issues, personally communicating directly (electronically or in person) with university stakeholders. 

·        Making decisions proactively to improve the overall quality of support and services provided by Information Technology Services. 

·        Identifying business process improvement opportunities and follow up to ensure that they are vetted and then adopted.   

·        Working with other university business units as needed to solve procedural and technical challenges as they arise. 

·        Escalating technical and procedural issues to higher management as needed. 

·        Being cognizant of major university business processes/policies in order to understand the underlying causes of possible user issues and to be able to make informed decisions. 

·        Crisis management, which can occur during major system outages. 

·        Ability to adjust quickly to change and university business requirements. 

·        Work with support units across the university to ensure excellent customer service.

 

Required Education & Experience\:

Bachelor’s degree in an IT related field and at least 3 years of relevant experience.  A minimum of 3 years of recent experience packaging applications, application updates, and deployments using Microsoft Intune and SCCM.  Advanced experience with Microsoft System Center Configuration Manager, and Microsoft Intune. Advanced experience and/or strong knowledge of PowerShell scripting. Experience with virtualizing applications. An equivalent combination of education and experience may be considered.

 

Required skills and abilities

 

·       Advanced Hardware/Software troubleshooting skills.

·       Operating System Evaluation and Testing. 

·       Hardware Evaluation and Testing.

·       Strong understanding of system security in all environments. 

·       Strong knowledge of Microsoft Active Directory and Microsoft Entra ID.  

·       Strong experience with remote access tools. 

·       Knowledge of MS Windows server and Windows desktop operating systems and associated registries.  

·       Ability to develop and maintain accurate and comprehensive IT documentation. 

·       A thorough understanding of how applications are installed on the Microsoft Windows platforms. 

 

Preferred

 

·       Jamf Pro Apple Device Management. 

 

 

Required Background Checks/Clearances

 

Will have access to Confidential or sensitive Personal Identifiable Information (PII)? Yes

 

 

This position is Hybrid

 

Temple University is committed to a policy of equal opportunity for all in every aspect of its operations, including employment, service, and educational programs. The University has pledged not to discriminate on the basis of age, color, disability, marital status, national origin or ethnic origin, race, religion, sex (including pregnancy), sexual orientation, gender identity, genetic information or veteran status.

 

Compliance Statement\: In the performance of their functions as detailed in the position description employees have an obligation to avoid ethical, legal, financial and other conflicts of interest to ensure that their actions and outside activities do not conflict with their primary employment responsibilities at the institution. Employees are also expected to understand and be in compliance with applicable laws, University and employment policies and regulations, including NCAA regulations for areas and departments which their essential functions cause them to interact.

 

Temple University's Annual Security and Fire Safety Report contains statistics, policies, and procedures related to campus safety. Click here.

You may request a copy of the report by calling Temple University’s Campus Safety Services at 215-204-7900.