Energy Client Engagement Specialist Reports to: Energy Program Manager Job Type: Full Time, Non-Exempt Salary: $17.50/ hr Shift: Monday- Friday 8am- 4:30pm Here is a great opportunity to be the face of the Kitsap Community Resources Energy Department and work directly with Kitsap County residents in need of energy assistance. The Energy Assistance program assists income-eligible renters and homeowners by providing financial assistance to pay their electric, natural gas, oil, propane, and wood. You can go home knowing you helped members of the Kitsap County community! KCR offers a great work-life balance with a Monday through Friday schedule and employer-paid benefits. POSITION SUMMARY: The Client Engagement Specialist will work at the front desk in KCR's Energy Department accepting assignments from the Energy Coordinator. Duties include but are not limited to prescreening client eligibility, scheduling appointments, file maintenance, data entry, preparing reports, and attending staff meetings. WHY KITSAP COMMUNITY RESOURCES? Kitsap Community Resources (KCR) is a great place for individuals with initiative and leadership goals. KCR is a dynamic organization with rapidly evolving programs working to solve big challenges: All while working within the frame of grants and available funding. KCR is seeking individuals who thrive in change and see the opportunity to develop new systems, new partnerships, and grow their own role while growing the organization and community. Considerations for alternative job designs are encouraged, and individuals with other skills beyond this posted role are encouraged to apply. This includes grant writing, organizational leadership, transitional operations, trauma-informed care, local insights, lived experiences, and other skills pertaining to the management and stewardship of community resources. DUTIES AND RESPONSIBILITIES: + Report to and accepts assignments from the Energy Case Coordinator. + Maintains and reviews current state regulations and revisions pertaining to Energy Program policies, procedures and practices. + Schedules appointments and informs clients of other community services, alternative energy resources, and coordinate those services when appropriate. + Completes preliminary screening of potentially eligible clients for all Energy Programs. + Pulls clients files for scheduled appointments and verifies DSHS or other state and federal income. + Performs computer data entry of client application and energy database procedures. + Prints all computer-designed forms used by the Energy Department. + Coordinates with team to design systems to reach project goals and objectives, evaluations and necessary revisions. + Responsible for the preparation of various reports and written data. + Attends program and agency staff meetings. + Accepts other duties as assigned. REQUIRED QUALIFICATIONS: + High School Diploma or GED plus 2.5 years' experience in the clerical field or AA Degree plus one year experience. + Valid Washington State Driver's License + Ability to pass Washington State Criminal Background Check PREFERRED QUALIFICATIONS: + Ability to follow instructions + Type a minimum of 60 wpm + Use 10-key + Must have legible handwriting, good organization and paperwork skills + Familiar with Windows based programs. + Must be able to work well with low-income persons, local heating vendors, and be team member + Bi-lingual is a plus ESSENTIAL PHYSICAL/MENTAL FUNTIONS: Requires reaching/stretching, intermittent sitting, twisting and bending, and ability to occasionally lift and carry up to 20 pounds. Requires accuracy, excellent communication with staff, good judgment, and the ability to remain calm and provide appropriate advice, information and training. BENEFITS: + Medical, Dental, Vision (KCR pays 100% of employee-only coverage) + Life Insurance/AD&D + Short and Long-Term Disability + 401K (after first year, KCR contributes 6.5%, no match required) + Vacation and sick time accruals + Paid holidays CORE VALUES Kitsap Community Resources core values are a vital part of each position and employees are expected to uphold them to the fullest. + Integrity – taking care to honor our commitments in an ethical manner + Compassion – genuinely empathizing with those we serve + Excellence – demonstrating a high level of performance in all we do + Diversity – showing honor and respect to all individuals we serve + Collaboration – so we seek out partnership opportunities + Teamwork – supporting our employees and partners as we fulfill our mission KITSAP COMMUNITY RESOURCES IS AN EQUAL OPPORTUNITY EMPLOYER KCR recognizes that ideas come from a diverse mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a diverse staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law. All duties and requirements listed in this job description are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position; employees will be requested to follow any other job-related instructions and perform any other job-related duties requested by their supervisor. Kitsap Community Resources is an “at-will” employer.