Account Manager, Quality Assurance  
Beneficial Electrification/HVAC Programs  
Location: New York, NY - candidates must be located in New York State to be considered

Ready to make a difference? 
We are seeking a Quality Assurance Account Manager for our Utility Programs and Services (UPS) division to enhance ICF’s energy efficiency/beneficial electrification (EE/BE) programs. You will support the management of EE/BE programs, build relationships with clients, foster relationships with key market actors such as HVAC/Heat Pump contractors, implement program strategies and plans, conduct technical trainings, and support the program’s overall quality assurance strategy.  
 
What you will be doing:

Conduct, coordinate, and follow up on desktop, remote, or in-field Quality Assurance activities to approve incentive applications and verify installed measures. Develop and implement quality assurance protocols to ensure compliance with program standards and regulatory requirements. Identify and address quality issues, providing feedback and recommendations for improvement to contractors and other stakeholders. Conduct quality assurance trainings with trade allies both virtually and on site  Work as part of the team ensuring that the implementation of client sponsored energy projects are successfully executed Creating and maintaining Excel spreadsheets and databases for internal tracking Assisting in preparation of internal and client facing presentations Promote energy efficient technologies to both the residential and commercial market segments. Must be able to effectively communicate to both technical trade allies and non-technical audiences. Contribute to the evolution of program strategies and the design of program features, services, and marketing campaigns Conduct, coordinate with, or follow up on desktop, remote or in-field Quality Assurance activities, as appropriate, to approve incentive applications and verify installed measures Must have a reliable vehicle for local travel. Requirements are up to 50% of the time within New York City and Westchester county for trainings, outreach, meetings, events, conferences and other duties as assigned. (reimbursement for mileage provided)  

What we need you to have (minimum qualifications):

Bachelor’s degree in Business, Construction, Energy, Engineering or related discipline (or applicants can substitute one year of related experience for one year of education) 2+ years professional experience in Building Sciences, Energy Efficiency, Construction, Sustainability and/or related experience  Must have valid driver’s license and successfully pass a Motor Vehicle Records (MVR) check 

What would be useful (preferred qualifications): 

Familiarity with HVAC and water heating technologies, building heating and cooling load estimation and HVAC system sizing methodologies Experience conducting quality assurance inspections, preferably on HVAC equipment.  Experience with the energy efficiency market in the Northeast, especially Metropolitan NYC Knowledge of local laws and New York State building and energy conservation codes Knowledge of energy efficiency and US or New York State policies on energy efficiency Knowledge of sustainable building practices and technologies Experience working on successful energy efficiency programs, with specific expertise in energy efficiency technologies and products (especially residential and C&I energy-efficient measures), as well as energy issues in existing residential, commercial and institutional buildings Demonstrated experience in building and maintaining relationships with key market actors in the industry including utility client customers, architects, engineers, contractors, non-profit officials, public officials and other market actors and stakeholders, as necessary to achieve project goals.  Experience with the Trade Allies working on energy efficiency programs in the Northeast or building relationships with trade allies in similar markets 

Professional skills you will use:

Capacity to prioritize and multi-task Ability to work under strict deadlines in a fast-paced environment Excellent written and oral communications skills Strong organizational skills, detail-oriented Excellent proofreading skills Ability to work with all levels of internal staff, as well as outside clients and vendors Relationship building  

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

 

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. 

However, we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed. 

 

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$67,020.00 - $113,934.00

New York Remote Office (NY99)