Detailed Description

This designated role is responsible for leading the team on the ground from a technicality perspective. This candidate will be leading the efforts for the team on how things should be installed, what expectations need to be met, and to manage consistency across the deployment. They will act as the engineer’s right-hand and be the go-to for troubleshooting/basic configuration. This individual will ultimately be responsible for project documentation (pre/post), quality control of assets being installed, and coordinate the efforts on the ground. This individual will help ensure delivery of service to our customers is the main priority from a pre and post implementation standpoint. This candidate will work with the ENG I/II technicians and provide feedback to Supervisor I-III / Area Supervisors on how these individuals are performing. This will help ensure the pool of ENG I-II are meeting all standards of the Netsync delivery process.

Roles and Responsibilities Install, configure, support, monitor, test, optimize, and troubleshoot problems pertaining to deployment, integration, and implementation of new hardware and software in moderate-to-complex client network environments with guidance, review, and QA from Senior Lead Consultants and Managerial staffBe a team leader, working alongside a Network Services Supervisor, implementing simple to complex network solutions for enterprise sized clientsDisseminate information to your team (pre/post deployment) in a timely and efficient mannerCreate internal and client facing status updates, issue logs, action items, notes, and documentation in a timely and effective mannerCoordinate technician responsibilities in for each deployment based on necessityStaging of primary and secondary networking equipment during deploymentsBe effective at internal and external issue resolution (i.e.: injury reporting, employee conflict resolution, disciplinary actions, etc.)Demonstrate continued growth and independenceConduct passive, active, and APoS wireless surveys Create and implement migration strategies, implementation plans, risk mitigation plans, test plans, and pre/post deployment method of procedures for your team to increase efficiency and reduce riskSupport network standards, processes and security at client sitesVerification of technician installation standards and meeting of client requirements for installed devicesMaintain a professional demeanor when dealing with clients; work jointly through consultants and managerial staff or directly with the clientAssist with providing an effective implementation of all client hardware/software while working in conjunction with Senior or Junior ConsultantsVerification and compliance with scope of work; work with engineering prior to/during/after installation to troubleshoot any issues with installed or existing devices under requirements of SOW Participate in project meetings and design discussionsPost deployment validation photos of newly installed and/or replaced equipment and legacy devicesMaintain and update project documentation for various clientsReview the design and implementation plans for the client, ensure understanding of the business needs and how they map to the solution, and provide feedback to Senior Field Services Lead, PMO, and Senior Lead Consultants based on actual field experienceParticipate in the delivery of projects on time and within budget Additional Duties Strong knowledge of Cisco productsAbility to lead teamsAbility to delegate tasks and responsibilities among team membersStrong soft skillsBusiness writing skills to be used when creating internal/external documentation and updatesAbility to initiate feedback, proactively build rapport, respond immediately if possible, and escalate if necessaryAptitude for creative solution design (demonstrate creativity in solving client problems)Strong ability to accommodate different personality typesStrong ability to make consistent good decisions based on the situationSolid project management and time management skills; ability to execute subtasks in the projectOrganized and able to manage multiple activities simultaneously, set goals and objectives, and prioritize and complete tasksAbility to act as a coach and mentor othersClient-service orientedAbility to travel up to 50% Skills and Experience Mid-level knowledge of core technology services, ability to design solutions and create configurationsMid-level knowledge of Layer 1-3 products; ability to configure and install them based on complex requirementsStrong knowledge of Data Center technologies as it relates to network infrastructureStrong knowledge of network protocols and network design theoryBe able to successfully build predictive models and implement that in the field1-3 years hands-on, technology related experience or equivalent education Minimum Qualifications/Technical and Educational Requirements Candidate will have had to pass through tier level Engineer tech I/II before being put into this position Must have a high school diploma or higher-level education Must be able to pass written exam given by Network Manager Will need to utilize downtime to work towards career aligned certification Training / Certification Courses

$2500 annual training budget as part of the Engineering Technician III role

Certifications to include:CCNA R/SCCNA Data CenterCCNA SecurityCWISAAWS Cloud PractitionerFortinet NSE I-IIJuniper MIST AICWNACMNAAruba ACSAExtreme AcademyCandidates Choice

#ZR