RNL is seeking talent to lead the fundraising efforts of a dedicated Engagement Center in Philadelphia.   

 

The Engagement Center Manager oversees digital and traditional outreach to alumni, parents, and friends of the university, leveraging RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone.   The Engagement Center Manager leads the recruitment, hiring, and training of a student staff and collaborates daily with a dedicated client success team aimed at delivering strong results for a university partner.

 

This full-time, salaried management role requires a commitment to a unique work schedule of afternoons and evenings - typically 12:30 pm to 9:30 pm daily.

 

ESSENTIAL DUTIES/RESPONSIBILITIES: (not limited to)

Keen attention to detail to ensure accuracy in program reporting and documentation Deliver a strong client experience by engaging daily with our client and RNL team Leverage Insights to develop and execute a daily strategy for constituent outreach Monitor and adjust tactics to achieve client goals, both short and long-term Provide leadership and offer dedication to produce favorable results for a University's fundraising campaign Maintain positive relationships with clients, subordinates, and senior management Management of Engagement Center's student staff (Engagement Ambassadors) Creating and maintaining a strong engagement culture by hiring, leading, and developing a team of Engagement Ambassadors and Supervisors Coordinate program specific support team efforts Leverage RNLs engagement platform to deliver personalized outreach to every constituent via text, video, mail, and phone. Recruiting/Interviewing/Training Engagement Ambassadors and Supervisors Design and implement techniques to provide encouraging staff motivation & retention Data analysis and project reporting, including forecasting and projections Setting, meeting, and exceeding goals, tracking progress and statistical trending Site specific Human Resources (including new hire training, onboarding documentation, payroll/ hours entry and submissions, disciplinary action forms etc.). Actively monitoring site specific budget