Description

Do you love a challenge and thrive in an environment that celebrates results? 

 In this role you will collaborate and support the aligned Engagement Center Manager (ECM) to quality call monitor designated Engagement Center Agents conducting inbound and outbound calls in accordance to the project requirements. You will be responsible for evaluating the performance of the team to ensure compliance with the expectations of Syneos Health and the Customer. The ECS will also be responsible for collaborating with internal and external stakeholders to create and deliver systems and process oriented training content to support ongoing project needs. You will:

 Act as first point of contact for program representative engagement centre services, and be a subject matter expert, responding to customer inquiries in a timely manner  Ensure quality, customer service and adherence to policies and procedures of the organisation Identify and escalate priority issues: handle escalated calls and e-mail correspondence, as required  Actively participate in the creation and delivery of customer business reviews 

 Essential Requirements: 

BA/BS in related disciplines in the natural science/health care field  Engagement Center experience with a successful track record in a customer facing role engaging with customers over the phone  Pharmaceutical experience and/or experience working in outsourcing with strong healthcare industry knowledge  Must be able to effectively communicate with leadership, internal departments, customers and management  Fluency in English and German 

Desired Requirements:  

Powerful customer focus: effective listener, a great attitude, professionalism, high level of energy  Ability to function effectively in a team environment  Efficient computer and data entry skills; ability to learn new systems and programs quickly 

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Each life we positively impact makes our work worthwhile. By joining one of our field medical teams, you will partner with some of the most talented clinicians in the industry and be reminded why you chose a career in healthcare. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Work  Here  Matters  Everywhere  | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)