Are you a detail-oriented leader ready to steer complex projects to success? Join our team as an Engagment Manager and play a pivotal role in delivering AI-driven solutions that transform our clients' visions into reality! We're seeking a passionate individual who excels at coordinating cross-functional teams and managing timelines, budgets, and resources effectively. In this role, you will oversee the entire project lifecycle, ensuring that goals are met while maintaining high standards of quality. If you're excited about leveraging your project management skills to drive innovation, we want to hear from you!

 

Posting to close Monday, October 21 at 12:00pm (CST)

*This is a hybrid position, and candidate must be available to come to the Middleton, WI office a minimum 2 - 3 times per week*

Key Tasks/Duties:

You represent the customer’s interests as the project key stakeholderYou understand the customer’s vision of what is being implemented and how it will transform their businessYou own and prioritize the product backlog for the portfolio of projects being worked by your teamOwning the successful completion of multiple medium to large customer-facing engagementsRequesting resources with appropriate skillset, coordinating resource schedules with customers & other Professional Services team objectivesMonitoring budgeted hours and monetary constraints ($100K+)Communicating with customers on issues including but not limited scope, time, budgetEscalating issues internally to ensure proper visibility on technical and customer relationship concernsSolving immediate problems that require collaboration with all Esker departments and implementing better ways to avoid problem in the future or address the root cause.Managing 15+ medium to large concurrent projects and focus on prioritization that generates the best outcomes for customer and Esker.Work within a Scrum team of 5-7 resources to accomplish team objectives

 

Educational Requirements:

Bachelor Degree in Business Management, Computer Science OR equivalent experience in lieu of degree

Essential Experience:

8+ years of customer-facing work experience5+ years of project management within a fast pace, technology, and customer facing environment5+ years of business process/workflow analysis, design and improvementExtensive experience with Monday.com and other project management toolsLead internal and customer facing demonstration of project methodology, Agile/Scrum principles, change management and Esker’s solutionsLead and communicate project estimation techniques and change order developmentExperience in project estimation techniques and SOW developmentWork with sales, research & development (R&D), customer experience and technical support teams to resolve issues for customersDemonstrated solution knowledge (for P2P this is minimal level of accounting/finance experience and for O2C this is minimal level of sales order entry experience)Facilitate project Increment Planning Workshop and Rapid Deployment WorkshopPrepare project documentation inclusive of but not limited to; project kick off presentation, project plan, risk assessment, test plan, go live/migration planFacilitate production hypercareParticipate in project documentation readiness for transition to Esker Solution Support and Customer ExperienceParticipate in ”Live My Life” with the International Professional Services team

Preferred Experience:

Project management experience with external customers preferred

Competencies:

Demonstrated proficiency in the project management skillsetExperience or strong interest in learning Agile/Scrum and change management processesUnderstanding or interest to learn the PMBOK knowledge areasExperience developing and implementing successful software or SaaS solutions for business customersDemonstrated team leadership abilitiesAbility to manage senior and executive level relationshipsAbility to function effectively in a fast pace environment and manage multiple projects simultaneouslyAbility to maintain high levels of drive and energyStrong communication/presentation skills to effectively interact with clientsAbility to handle conflict and high stress levels in a professional and business-like mannerAbility to make complex decisions based on multiple inputsCapacity for influencing positive outcomesLeadership skills when working in small, self-managing teamsStrong client management and negotiation skillsExcellent written and verbal communication skillsAbility to work well with other departments and varying levels of management (internal and external)Travel up to 30%

 

Who We Are

Established in 1985, Esker has grown into a leading provider of AI-driven process automation software with over 1,000 employees and 1,700 customers worldwide. Companies such as Arizona Cardinals Football Club, Whirlpool, Sony, Trek, Heineken, and many more use our cloud-based solutions to run more efficient and cost-effective business processes, improve customer and supplier relationships, increase employee productivity and morale, and enhance global visibility, scalability and compliance. Esker operates in five continents with global headquarters in Lyon, France, and two U.S. locations in Madison, WI, and Denver, CO.

Come as You Are

Esker is an equal opportunity employer that celebrates diversity and is committed to maintaining an inclusive and mutually respectful work environment. We do not discriminate against any qualified applicants on the basis of: race, color, national origin, religion, age, sex, sexual orientation, gender identity or expression, pregnancy, disability, medical history, military or veteran status, and any other characteristic protected by applicable law.

Employee Benefits 

Student loan repayment assistanceFlexible work schedule, summer hours, and work from home optionsProfit sharing optionsPaid time off for community outreach and volunteer opportunitiesYearly stipend for employee wellness, hobbies, or educational activities Dog-friendly work environmentCompetitive salary and benefits package

Salary Range: $97,300 - $121,700 + incentive