Description As an organization, TEKsystems Global Services (TGS) provides a continuum of services ranging from Engagement Management to full functional Outsourcing including Offshore Centers in Canada and India. Our model provides the ability to engage customers beyond staffing when asked for more ownership, capabilities, or methodology while enhancing client/consultant support. We partner with progressive leaders to create opportunity, accelerate business transformation and help build the enterprises of tomorrow. We work with 80% of the Fortune 500 to address their technology, strategy, and talent needs. We innovate so industries stay ahead of what’s next. As a full stack technology and talent services provider, we partner with our customers across the globe to own change. Join us. At TEKsystems Global Services, we live in the tech world. We’re out in front of the trends and tools that shape industry and create fresh opportunities. All-in, fully engaged, partnership is how we approach everything – our commitments and our people. Our people are at the center, fueling our high-performance and our inclusive culture. We’re doers, looking for doers who do the right thing. Roll-up your sleeves thought-leaders focused on creating possible. Team champions who declare success only when everyone achieves their ambitions. Sound like the career experience you’ve been searching for? We’re looking for an Engagement Manager II to join our team. A practitioner who accelerates outcomes, affects positive change, and moves business forward. Let’s partner. Together, we can accomplish amazing things. Here’s what the opportunity supported through our TGS Talent Acquisition Team requires: The Engagement Manager 2 position is a leadership position in the organization in which the individual is responsible for managing one or more projects/project teams/programs at a time. The Engagement Manager 2 provides delivery assurance of application services for clients through a range of internal and external functions in the following areas: Solution Delivery, Account Management, Service Design Maintenance and Management responsibilities. This role may require up to 50% travel. The Engagement manager is expected to have the experience and background to perform all the duties described below for engagements that are focused on resource management, on-boarding, customer interaction, and other key aspects of resource-based managed services. Background in resource management, technology planning, development and delivery is beneficial. Key Accountabilities and Priorities: Solution Delivery • Gain a clear understanding of customers’ business requirements and their technical requirements. • Understand and support the approach and solution design proposed by collaborating with customers and stakeholders to manage their expectations and resolve business issues in a timely manner. • Facilitate internal communication and assembling a solution delivery team for new engagements. • Consolidate project status and budget information across project portfolio. • Ensure escalation procedures are documented and communicated to client, consultants, and managers. • Implement knowledge management strategy and communicate process and procedures. • Perform issue management and facilitate issue resolution with proper notification to all affected parties. • Identify and coordinate the change control process. Technical Experience • Have a background in delivering complex IT managed services, above an individual project level • Understand the basics of Site Reliability Engineering (SRE) • ITIL Basics inclusive of Service, Incident, and Problem Management • Understanding contract value • Ability to gather, understand and report on metrics, provided by multiple sources • Manage OKRs, SLAs and mitigate development penalties Account Management • Perform regular customer, project, and solution “health checks” with client project teams. • Ensure customer reference-ability and support on-going relationships. • Define and implement a Communication Plan that meets project and customer expectations. • Support the development and execution of an Account Strategy in collaboration with internal stakeholders. • Develop reports, which could include weekly, monthly or quarterly, in addition to scheduled reviews. Management Responsibilities • Understand and manage customer requirements (resource management and environmental factors) to ensure contract compliance and customer satisfaction. • Ensure engagement methodology is followed by team from opportunity assessment to project closeout. • Financial and contractual responsibility for engagement profitability. • Maintain awareness for additional business opportunities and support pursuit of future business through quality results and escalation to internal stakeholders when additional business opportunities may present themselves. • Ensure Service Management Office project management methodology is followed on all client engagements. • Mentor, manage and develop project team members. • Conduct annual reviews and provide feedback throughout the year on employee performance where required. • Ensure Human Resources policies and procedures are communicated and executed according to internal and consultant HR policies. Required Education and/or Experience: • Bachelors Degree or equivalent, relevant experience • 5+ years of experience in information technology and/or professional services. • 2+ years in IT service management/project management providing project management and daily operational oversight within a professional services delivery environment or equivalent, relevant experience in managing resources in appropriate environment. • Experience managing, delivering and administrating client professional services agreements including the change management process. • IT Experience: Site Reliability Engineering (SRE), ITIL • Sufficient understanding of Services Outsourcing, PMI PMBOK. PMP, IAOP (Outsourcing Professional), and Agile methodologies including SAFe, Scrum, or other relevant certifications a plus. Requisite Abilities and/or Skills: • Excellent oral and written communication skills (English language), analysis and problem-solving skills as well as excellent time management and organizational skills. • Superior people and personnel management skills. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $105000.00 - $150000.00/yr. • Bonus information: Bonuses are paid out at the end of the year and are tied to a percentage of personal and company’s performance.• Benefits: Medical - 100 percent coverage for well visits, Individual and family options, Dental and vision options, Health savings account with annual company contribution, Coverage begins within 30 days of employment• Time off: 20 days annually plus six company holidays; After three years of employment, increases to 23 days annually plus six company holidays• Retirement savings: 401(k) with matching contribution; Profit-sharing• Tuition reimbursement: Up to a maximum of $5,250 annually for eligible courses/programs• Employee Resource Groups; Collaborative / team oriented Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 16, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.