Our client is seeking a motivated and highly experienced Executive Engagement Manager to join their dynamic team. The Executive Engagement Manager will act as the primary point of contact between our organization and our clients, ensuring the successful delivery of projects, maintaining strong client relationships, and driving strategic internal initiatives, best-in-class delivery while fostering business growth. Key Responsibilities: Account Management: Serves as a steward of our company, staying informed on key account players, contract status, and client satisfaction. Understands client expectations and manages emerging requests and priorities to optimize value. Keeps the Sales team updated on account performance. Sales, Service, and Product Knowledge: Drives revenue growth and profitability by expanding mega engagements, attracting new clients, and converting opportunities into contracts. Balances client needs, costs, and contract terms to optimize impact and margins, while guiding junior EMs and PMs to achieve targets. Understands the Sales Cycle (Lead, Opportunity, Proposal, Contract) and the 1-4-5-4 Sales mode Strategic Management: Applies the VOPAR ® 5 Disciplines to strategically meet goals, from anticipating needs to adapting outcomes. Collaborates with EMs, People Leads, and Operations to optimize resource use, aligning with mission and goals. Change Management: Lead teams through organizational transitions, managing stakeholder expectations, and ensuring smooth implementation of changes. Excels at designing and executing change strategies, addressing resistance, and ensuring that change initiatives align with client goals and drive sustainable results. Strong communication, leadership, and problem-solving skills, along with the ability to balance client needs with operational realities while driving measurable outcomes during times of transformation. Project & Portfolio Management (Agile and Traditional): Manages a portfolio of projects, balancing priorities across clients. Leads project managers to turn client expectations into actionable plans, applying the right project management methods. Provides regular updates to clients and executives and proactively handles risks and issues. Contract and Financial Management: Expert in negotiating contract terms and managing scope, schedule, and budget. Tracks budget allocations, agent assignments, and financial performance. Ensures goals are met, handles tradeoffs and changes, and responds to contract audits effectively. Supervisory and Performance Management: Leads cross-functional teams on complex projects, mentors junior managers, sets goals, delegates tasks, and provides feedback. Coaches for accountability and performance, advises executives on talent needs, and handles challenges with grace. Industry Experience: Brings relevant knowledge and expertise with associated client industries. Quickly picks up and adapts language in the context and style of the client industry and unique organizational vernacular. Practice Standards, Intellectual Property, and Operational Compliance: Learns and ensures team adherence to Practice standards, applying appropriate tools with judgment. Continuously refines models internally while maintaining external respect. Business Development Support: Drive sustainable growth by attracting and leading a portfolio of complex gigs by converting new clients, fostering deep relationships with clients and strategic partners, transforming the most complex client needs, and recruiting and leading teams to optimize impact. Client Relationship Management: Sets strategy to exceed client and partner expectations on complex gigs, fostering loyalty and creating long-lasting, impactful relationships to build UL’s reputation and network of brand advocates. Policy/Governance: Ensures projects comply with organizational policies, industry regulations, and client requirements. Establishes clear guidelines, frameworks, and best practices for project execution while maintaining accountability and transparency. Communicate policies clearly to teams, stakeholders, and clients, and monitor ongoing adherence to these standards to support successful a project Reporting & Analysis: Monitor project performance and client satisfaction, providing updates to stakeholders. Create and present progress reports, recommending improvements, and assist in post-project reviews for analysis and future development. Qualifications: + Proven experience in engagement management, project management, or a related field, particularly within the healthcare sector. + Exceptional communication, organizational, and leadership skills, including risk and contingency planning when needed, including a proactive approach to problem-solving and a commitment to client success. + Strong ability to analyze client needs and industry trends to drive strategic decision-making. + Demonstrated capability to manage multiple high-stakes projects and deliver results under pressure, including management of cross function team members ranging from associate to senior level roles. Core Competencies: + Managing Ambiguity: Effectively cope with change and can decide and act without having the total picture. + Customer Focus: Build strong customer relationships and deliver customer-centric solutions. + Ensure Accountability: Hold self and others accountable to meet commitments. + Nimble Learning: Actively learn through experimentation when tackling new problems, using both successes and failures as learning opportunities. Experience must haves: + Master's degree or equivalent experience in a relevant field. + Proven experience in engagement management, project management, or a related area, particularly within the healthcare sector. + Strong industry knowledge and a demonstrated track record of managing high-stakes relationships effectively. + Exceptional communication, organizational, and leadership skills. + Strong ability to analyze client needs and industry trends to drive strategic decision[1]making. + Demonstrated capability to manage multiple high-stakes projects and deliver results under pressure. + A proactive approach to problem-solving and a commitment to client success ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.