Description TEKsystems Global Services® is part of TEKsystems, the leading IT services and staffing company in North America. TEKsystems Global Services provides a continuum of services ranging from engagement management to full outsourcing for applications, infrastructure and learning solutions. As a services provider, we leverage our talent management strengths to extend the business value of our client partnerships and deliver measurable business and IT outcomes. TEKsystems Global Services is a fast-paced, growing organization with a dynamic and diverse work environment. Our strong culture is embodied by our core values— relationships, commitment, serving others and open communication. Our values guide our hiring decisions and shape how we make a meaningful impact in the IT market. Field Service Manager (Desktop and Asset) Primary Location: Customer's Premise, Johnston, MA with frequent travel to Providence RI and other local sites (100% onsite) Position Overview: We are seeking a dedicated Desktop Manager to lead our managed services operations primarily from our client's premises in Johnston MA. The role demands a comprehensive understanding of contractual commitments, mastery in reporting to those metrics, and the expertise to craft and deliver insightful presentations to the client. Outstanding communication skills are essential, given the on-site nature of the role. Strong background in Field Services, Desktop Support is required in addition to having previous asset management and/or imaging and development experience. Primary Responsibilities: • Ivanti or a comparable ITSM tool expertise: Demonstrate in-depth proficiency with Ivanti, leveraging its capabilities for ticketing, task management, knowledge, and reporting. The ability to extract, analyze, and present insights from Ivanti data is crucial. • Contractual Adherence & Reporting: Ensure services perfectly align with contractual obligations. Expertly construct and present data-driven reports, emphasizing transparency. Craft these metrics to narrate an impactful story, drawing attention and fostering awareness for internal teams. When interfacing with the customer, highlight factors that directly affect end-user satisfaction. Provide a story-driven overview that pinpoints areas of excellence and those needing improvement, underscoring financial implications tied to the data. • Recruitment & Team Building: Lead the hiring process for the Field Service team(s). Seek candidates aligning with our values and objectives, assessing technical and interpersonal aptitudes. • Discipline & Personnel Management: Serve as the primary executor of our established progressive discipline system, fostering the growth of team members. This includes initiative-taking identification and management of performance issues, coupled with guidance, support, and corrective measures. • Stakeholder Relations: Forge robust relationships with clients, addressing their evolving needs and regularly seeking feedback for continuous improvement. • Team Guidance: Inspire and nurture the on-site team, conducting performance assessments and setting growth-oriented objectives. • On-Site Commitment: Maintain a consistent presence on site, on premise at the client location(s). • Understanding TEKsystems Offerings: Possess a deep understanding of TEKsystems' additional service offerings. This knowledge is pivotal for the role's core responsibilities and for providing consultative advice to the client. When the customer explores options to outsource, build, innovate, or expand their environment, the manager's expertise in our offerings can guide decisions and foster further engagement. • Internal Collaboration & TEKsystems Familiarity: Cultivate and nurture relationships within TEKsystems, spanning various departments and teams. A thorough comprehension of our internal processes, functions, and corporate culture is vital. This internal cohesion promotes seamless service delivery and underpins the manager's role as the linchpin between the client and our organization, ensuring consistent, high-quality outcomes. Desktop Services Management: Manage a cohesive team of Field Service Technicians, spanning various locations within the United States with the staffed locations being in RI, MA, PA and TX. Oversee the staffing and operations of walk-up assistance and tickets escalated through the process across these locations, ensuring end users receive immediate and proficient assistance. Ensure consistent support coverage during operational hours. Address special requests and support needs that may arise outside of these standard hours, coordinating with the team to ensure end-user requirements are met across all locations. Lead and develop a brand-new centralized asset management and image and deploy service based out of the primary work location of Johnston, MA. Skills Project management, asset management, Program management, Implementation Top Skills Details Project management,asset management,Program management,Implementation Additional Skills & Qualifications Customer facing skills Experience Level Intermediate Level Pay and Benefits The pay range for this position is $105000.00 - $150000.00/yr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Mar 14, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.