Front Desk Engagement Specialist

All the benefits and perks you need for you and your family:

Benefits from Day One

Paid Days Off from Day One

Career Development

Whole Person Wellbeing Resources

Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule : Full Time

Shift : Days

Location : Lake Mary Health Park

The role you’ll contribute :

The Engagement Specialist, under the general direction of the Health Park Manager is responsible, accountable, and empowered to deliver a seamless, personalized, and exceptional experience by assisting consumers with visit flow processes for all entities within the Health Park. The Engagement Specialist is responsible for enlivening our Service Standards of Keep Me Safe, Love Me, Make it Easy, and Own it for every person, every time. In addition to the expectations listed below, the Health Park Engagement Specialist will support other needs as directed.

The value you’ll bring to the team :

Serves as a brand ambassador for the Health Park, enlivening our Mission, Vision, Values, and Service Standards; serves as a liaison between consumers and AdventHealth entities

Proactively guides consumers through their Health Park experience, providing information about services, hours of operation, and highlighting features, events, engagement tools, etc.

Assists consumers in the scheduling of appointments if needed and maintains knowledge of scheduling policies and procedures.

Confirms patient demographics and account information is accurate and completed prior to visit.

Provides support in the execution of Health Park signature experiences

Qualifications

The expertise and experiences you’ll need to succeed :

Ability to work in multiple computer systems as well as adapt to technology updates

Bilingual Preferred

High school graduate with 2-years of healthcare experience or 2-years of hospitality experience

Or Associate degree with 1-year of healthcare experience or 1-year hospitality experience

Bachelor’s degree Preferred

Must maintain current BLS certification. If certification is not current at time of hire, employee must obtain a valid card within their first ninety days

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Administrative

Organization: AdventHealth Health Parks

Schedule: Full-time

Shift: 1 - Day

Req ID: 24033177

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.