Make your mark. The Engagement Support Services Specialist will concentrate on completing a wide variety of tasks to assist teams from multiple practices and industries within the Firm. Specialists will work within a team with a strong service culture that ensures delivery of accurate, timely, and quality-driven service to audit, tax, consulting, and wealth management practice areas and their clients. Our team is growing and needs ambitious students, graduates, and experienced professionals eager to propel their careers forward.

Plante Moran enjoys a “Workplace for Your Day” model which, simply put, means we strive for flexibility and balance while staying true to our principally in-person model. We believe that face-to-face interactions are paramount for individual and collective development, but also encourage individuals to work with their supervisor and team to determine their optimal working environment each day.

Your role.Your work will include, but not be limited to:Providing support to internal Firm clients using a service mindset with a sense of urgency, while maintaining accuracy and having pride in your workRouting and processing client requests; reviewing peer work and completion processesInteracting with both in-office and remote staff, including domestic and international groups on various time zonesEffectively partnering with engagement teams to clarify inquiries, address needs, and set clear expectations related to task processingResolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved or complex problemsAssisting Operations Lead with specialized projects, including reporting and data research, deliverable formatting and editing, process design, and additional tasks as assignedMaintaining an environment of continuous learning for yourself and others by completing all training related to client requests, supporting peers in their learning, and enhancing task training resources whenever possible while ensuring alignment with subject matter experts
The qualifications.
0-1 years customer service experience or equivalent courseworkHS Diploma required. Higher level of education/college coursework preferred.Students and graduates, preferable areas of studies: Accounting, Audit, Finance, Banking, Insurance, or another economic-related disciplineKnowledge of accounting (basic) preferredExperience with Outlook, Excel, and Word requiredExperience with Adobe Acrobat preferredStrong organization and prioritization skillsAbility to use a variety of resources to learn new tasksAbility to proofread with strong attention to detail to ensure accuracy Ability to easily adapt to changes and challengesAbility to work in a fast-paced environmentCapacity to work within a team environment and assist peers as neededSome overtime and weekend work required

Our difference.

We are a nationally recognized public accounting, consulting, and wealth management firm, consistently ranked as one of FORTUNE magazine’s “100 Best Companies to Work For.” At Plante Moran, we live by the Golden Rule, fostering a relatively “jerk-free” culture with the lowest staff turnover rate in the industry. Our supportive network of well-rounded professionals is excited to catapult your growth and help pave your pathway to professional excellence.

Apply now. Make your mark.

This is a non-exempt position, so you may have to work hours that exceed the standard 40-hour work week.

Plante Moran is committed to a diverse workplace. We strive to create a culture where each person feels accepted and valued. We believe that each person’s ultimate potential begins with first acknowledging their inherent dignity. When we can recognize - and celebrate - our many human differences, we’re able to create a workplace where all staff feel a sense of belonging and an opportunity to succeed. This allows us to attract and retain the best talent, serve clients through diverse thinking, and better represent and support the various communities in which we live and work. Plante Moran is an Equal Opportunity Employer.

Plante Moran maintains a drug-free workplace.

Interested applicants must submit their resume for consideration using our applicant tracking system. Due to the high volume of applications received, only candidates selected for interviews will be contacted. Candidates must be legally authorized to work in the United States without sponsorship, with the exception of candidates that are bilingual in Japanese and English. Unsolicited resumes from search firms or employment agencies, or similar, will not be paid a fee and become the property of Plante Moran.

The specific statements above are not intended to be all-inclusive.

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