Headquartered in New York City, located in the heart of Midtown Manhattan, our Loews Hotels & Co Home Office teams support our properties throughout the United States and Canada. Our talented teams provide guidance over strategic planning, operations, revenue management, communications, sales, development, brand marketing, finance, human resources and information technology.

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Who We Are: Loews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their “uniquely local” community in order to curate exciting, approachable, and local travel experiences for guests.

What We Offer:

This is a bonus eligible positionCompetitive health & wellness benefits, 401(K) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementEmployee Hotel Rates, other discounts, perks and more

What We’re Looking For: A motivated IT professional with a proven track record. An individual with a strong technological and leadership background, committed to implementing innovative solutions. Ready to partner with IT leaders and Business Stakeholders to design and execute strategies that deliver results. Leverage experience and external networks to continually provide insights and expertise for the improvement of current solutions and in the adoption of new Collaboration Services and applications.

Purpose:

At Loews Hotels, we believe in the power of collaboration to drive innovation and success. As a Collaborative Services Engineer, you will play a pivotal role in ensuring seamless communication, integration, and cooperation across our technological landscape. Your mission is to design, implement, and optimize collaborative solutions that empower our teams to work cohesively and achieve their goals efficiently. By bridging the gap between technology and teamwork, you will contribute to our commitment to excellence and foster a culture of collaboration that propels Loews Hotels to new heights. Join us in shaping the future of collaborative services and be a key architect of success for our teams and guests alike.

Essential Functions and Responsibilities:

Interface and communicate effectively across all peer groups for both application and technical areasAssist end users in their adoption of technology, including process improvements and tier 2 supportProvide general support and guided administration of email security using Proofpoint Security and ProtectionMaintain best practices to ensure compliance with IT standards, processes, principles, and methodologies.Execute key processes, including daily maintenance, hardware and software upgrades, patch management, and standard system configurationPartner with Senior Manager to implement, maintain, and drive the Collaboration Services strategic roadmapAnalyze, diagnose, and resolve problems around collaboration tools, and recommend and implement corrective     solutionsCreate reports as needed for internal auditing purposes: litigation holds, data usage, etc.Test functionality of Microsoft applications and other collaboration tools to ensure proper configurationKeep up with emerging technologies; evaluate and recommend solutions that deliver high-performing collaboration and communication functionalityDemonstrate an in-depth knowledge of Domain Management, Email Security, and Mobile Device ManagementSupport Unified Communications initiatives and supervise Conference Room A/V vendor supportManage invoices for domain management services and T-Mobile ERT kit servicesAssist in creating functional and technical documentation as requiredCreate user and training documentationSelf-motivated and able to prioritize tasks and manage own time efficientlyAbility to work independently or as part of a teamDeveloping self, individuals, and teamsRequired to attend all training sessions and meetingsMay be required to work varying schedules to reflect business needs

Required Qualifications:

3+ Year experience in an enterprise IT environment3+ Years of M365 Engineering and support expertiseExtensive hands-on experience and expertise in the following areas:Migration Experience for M365 products (Teams, SharePoint, OneDrive, & Exchange Online – Hybrid)M365 Security and Compliance policies and best practicesEmail Privacy and Regulatory ComplianceExperience with PowerShellOffice ProPlus with a focus on the Microsoft Productivity SuiteSecurity standards and best practicesKnowledge of Azure and Identity management technologies
Proofpoint Email Security and Advanced Threat ProtectionExcellent communication skills, written and verbalStrong focus on the end-user experienceExcellent problem and resolution skills

         

Preferred Qualifications:

Experience with IT Service ManagementExperience with Digital Brand Management Servicers, Managing Public DNSExperience in travel or hospitality

Education:

4 Year Degree or / Technical Degree or relevant experienceApplicable Microsoft and SAAS Solutions Certifications

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Salary range for this position, based on experience, is $80,000.00 to $100,000.00.