Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description

Evaluate, analyze, diagnose and solve technical equipment problems via telephone, remote access or in person at a customer locationPreparation of field service report on customer support activity and providing documentation to other supporting functions on re-occurring problemsRepresenting the company to the customer and accountability for customer satisfaction with serviceCoordinating actions with customers to minimize downtimeTraining and Support service engineers world wideCommunication with all partners in a timely mannerEffectively present information to managementComply and follow all procedures within the company security policyAdhere to all safety and health rules and regulations

Minimum Qualifications

University Degree in Electronics or Electrical Engineering or Mechanical Engineering or equivalent experienceGood practical skills in electronic, electrical, pneumatic, mechanical assemblyAbility to read and work with engineering drawings, schematics, and technical manualsExcellent analytical problem-solving skillsGood presentation and interpersonal skillsGood communication skills in English and GermanProficiency in MS office toolsWillingness to travel to customer sites on a regular basis (roughly 25%) for onsite support and service & systems installation

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer