Start the day excited to make a difference…end the day knowing you did.  Come join our team.

Job Summary:

The IS Engineer is a subject matter specialist that works, builds and troubleshoots independently to accomplish and resolve routine to moderately complex issues or assignments.

The IS Engineering family involves work in multiple IT disciplines such as Integration, Infrastructure Systems, and/or Network, all of which include a primary focus of Integration. They perform routine analysis requiring a general knowledge of multiple IT functional areas, applicable policies, procedures, and legal compliance. IS Engineers support the ongoing builds, enhancements, changes, and maintenance of infrastructure integrations. This role works collaboratively to support the organization across various systems and meet the integration requirements of the health system. This position works with multiple stakeholders and technical teams to design, build, test, deploy, and support the organization’s critical need for a robust integration infrastructure. Sub-specialties include Microsoft, VMware, Citrix, Stroage Infrastructure, Epic, HL7, Infrastructure Systems, and/or Networking. Every task involves some level of HIPAA and Regulatory compliance assurance. All roles are required to document concerns and resolutions appropriately. All roles are expected to maintain a current knowledge base of industry standards and best practices. All roles are expected to obtain and/or maintain relevant certifications for the job and career ladder level (e.g. AGILE; EPIC; Microsoft; VMware VCAP; Network Engineering Certificate). Cross-Functional teamwork is expected at all levels.

Essential Functions & Responsibilities:

Collects and analyzes requirements, creates solutions, and develops/configures/modifies integrations and infrastructure system processes.Monitors integration and system monitoring tools (Infrastructure System).Engages the customer throughout the support process to identify problems.Maintain system security and follow industry best practices, including HIPAA compliance.Create system interfaces, as well as unit and integration tests.Performs other duties as assigned.

Technical Competencies (Major Functions) - Approximate Percentage of Time:

IS Customer Support (IS issue diagnosis, troubleshooting/solutions, resolution, documentation) - 20%IS Project Management Support -  20%Engineering - 20%Systems & Requirements Analysis - 20%System Monitoring - 10%System Documentation - 10%
 

Qualifications:

High school diploma or equivalent required.Minimum of three years of experience in a related role.

Competency Model:

Business Acumen 

Understands the organization's strategic goals and how department goals support the organization. Seeks opportunities to extend and deepen learning of organization and area. Shares new information and knowledge with others. Be curious; question your assumptions when presented with an issue or question. Self-motivated to research and learn new information and explore new options. Seeks to maximize potential abilities and helps others. 

 

Communication 

Expresses oneself clearly in conversations, business writing and interactions with others. Delivers oral and written communications that are impactful and persuasive to their intended audiences. Demonstrates a high level of emotional intelligence in the face of conflict. Responds to tickets and emails in a timely manner. 

 

Planning and Organizing 

Manages and monitors time and resources effectively to complete assignments. Utilizes resources and gets involvement from others where appropriate. Shares information, materials, and time readily with others who need them. 

 

Teamwork 

Encourages participation from all team members, regardless of role within organization; supports team members and customers. Identifies and works through conflict that may derail the collaborative process. Holds self and others accountable to create unifying goals and measure with peers. Support team through knowledge sharing and concise documentation.  Applies the knowledge of fundamental IT concepts. Asks questions, diligently seeks and is receptive of guidance. 

 

 

Drive Change 

Anticipates potential concerns/resistance to change and takes constructive steps to address them. 

Encourages others to adopt new methods or technologies that add value or improve performance. 

Keeps others focused on critical goals and deadlines through periods of change or ambiguity. 

Be flexible and adopt new processes and methods. 

Stay positive in attitude and actions. 

As an EOE/AA employer, the organization will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.