Engineer – Desktop Support
Please note this is a full-time contingent employment opportunity for 4 years.
Onsite client requirement: LA and surrounding areas w/ up to to 70% travel
Why WWT?
Founded in 1990, World Wide Technology (WWT), a global technology solutions provider leading the AI and Digital Revolution, with $20 billion in annual revenue, combines the power of strategy, execution and partnership to accelerate digital transformational outcomes for large public and private organizations around the world. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps customers and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities.
With nearly 10,000 employees and more than 55 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 13 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and leadership focus on diversity and inclusion. With this culture at its foundation, WWT bridges the gap between business and technology to make a new world happen for its customers, partners and communities.
Want to work with highly motivated individuals on high-performance teams? Join WWT today!
What will you be doing?
The Engineer's role is to ensure that WWT/industry best practices and methodologies are applied to implementation, deployment and operations of Desktop/ Workstation systems. This individual provides technical guidance and leadership to the customer and engineering team and ensures timelines are being met. They will be the technical point of contact for the customer.
Responsibilities:
Provide application and Hardware support for remotely deployed workstations. Experience in Windows OS, Patching, Application Installations, and reimaging. Ability to travel on short notice to meet clients at worksites. Oversees/performs existing equipment, hardware, and software upgrades. Performs installation, configuration, maintenance, and troubleshooting of customer managed hardware, software, and peripheral devices. Monitor performance and troubleshoot problem areas as needed. Familiar with Service Desk and Field Support processes and procedures.