Company: Oak Street Health
Title: Engineer I, Desktop
Location: Chicago, IL (30 W. Monroe Street. Required On-Site role)
Role Description:
The Engineer I, Desktop will provide front-line support services for all support issues submitted by Company Employees. Duties will include installing and configuring PC hardware and software, evaluating and integrating new products, resolving computing issues, installing and troubleshooting peripheral devices, and maintaining the department's computer inventory.
Core Responsibilities:
Analyze, diagnose and resolve complex desktop end-user problems and suggest corrective solutions.
Prepare, maintain and uphold logging and reporting procedures and monitor desktop operations.
Monitor and work tickets in the ticket system for client-submitted requests
Manage application packages
Manage customer and role-based images
Execute plans and implement technical infrastructure projects to refresh supported systems.
Document processes and procedures for maintenance and support.
Determine and leverage best practices amongst Desktop Engineering staff.
Offer third-level desktop support to end-users running Windows workstations and laptops.
Extend remote support for global users.
Analyze root cause problems and execute corrective action.
Coordinate with computer specialists to resolve technical problems.
Execute, document, and maintain desktop security standards per IT security policies.
Handle system administration of enterprise desktop asset management software tools.
Review and test deployment updates through MDT, SCCM, and InTune.
Handle Quality Assurance testing and application configurations using manual and automated testing tools.
Other duties as assigned
What are we looking for?
We're looking for motivated professionals with the following:
4+ years of experience in Microsoft desktop support, configuration, and deployment
BS Degree in Computer Engineering, Computer Science, or related field/technical experience
Intermediate administration/engineering skills with Windows operating systems
Intermediate administration/implementation skills in InTune, SCCM, and other MDM tools.
Intermediate skills with Microsoft 365
General knowledge in automating Windows platforms leveraging PowerShell
General knowledge of Windows Group Policy to manage Windows
Strong technical ability and outstanding troubleshooting skills.
An ambitious self-starter
Strong desire to solve with automation and self-service
Able to communicate effectively in English both written and verbally, with key stakeholders, leadership, partners, team members, other organizations, and customers
Able to multi-task and excel in a fast-paced trading environment
A deep problem solver; able to think on your own and develop quick, sound solutions to complex problems
Work well under minimal supervision to complete projects and tasks on time
Able to work in high-pressure situations to find timely solutions
US work authorization
What does being Oaky look like?
Radiating positive energy
Assuming good intentions
Unmatched patient experience
Driving clinical excellence
Taking ownership and delivering results
Being Relentlessly Determined
Why Oak Street?
Oak Street Health offers our coworkers the opportunity to be at the forefront of a revolution in healthcare, as well as:
Collaborative and energetic culture
Fast-paced and innovative environment
Competitive benefits including paid vacation and sick time, generous 401K match with immediate vesting, and health benefits
Oak Street Health is an equal-opportunity employer. We embrace diversity and encourage all interested readers to apply to oakstreethealth.com/careers.